Diversion Family Service Coordinator

Family Promise of Grand Rapids•Grand Rapids, MI

15d•Onsite

About The Position

The Diversion Family Service Coordinator is responsible for assisting families who are experiencing a housing crisis through diversion services, shelter assessments, and direct support. This role helps stabilize families, prevent shelter entry when possible, and ensure smooth access to shelter when needed.

Requirements

A Bachelor’s or Master’s degree in Social Work or related field, or equivalent experience.
Experience working with families and children.
Knowledge of evidence-based case management practices.
Strong communication skills (written and verbal).
Highly organized, self-motivated, and comfortable in a fast-paced environment.
Ability to work both independently and within a team.
Proficient in Microsoft Office and Google Suite.
Comfortable working in a faith-based organization
Must align with organizational core values.

Nice To Haves

Bilingual (preferred).

Responsibilities

Conducting diversion screenings to identify immediate, safe alternatives to shelter and developing short-term housing resolution plans.
Evaluating families’ access to basic needs, including; housing, income, health, education, transportation, and childcare - and coordinating referrals to community resources.
Maintaining accurate, timely documentation across internal and statewide databases to support grant requirements and program outcomes.
Utilizing trauma-informed, strengths-based, and evidence-based practices in all family interactions.
Coordinating communication and relationships with landlords, community partners, shelters, and service providers to support housing stability.
Completing shelter assessments and intakes at multiple Family Promise shelter locations, as needed.
Assisting walk-in families at the administrative building with crisis support, diversion conversations, and resource connection.
Other duties as assigned.