Diversion Case Manager - Individual Homelessness

Community Teamwork•Lowell, MA

23h•$24 - $25

About The Position

Diversion Case Manager - Individual Homelessness Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is seeking a Diversion Case Manager who will be responsible for providing case management to participants and providing advocacy, support, and referral information and assisting individuals to overcome barriers to becoming self-sufficient. Community Teamwork is a private non-profit organization with over 600 employees, and we are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities. We offer a supportive, mission-driven environment where you can thrive both personally and professionally. At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer: Starting Hourly Pay range: $24.34 - $25.07 Casual work environment 4 weeks of Paid Time Off Medical, Dental, and Vision insurance Paid Life Insurance Tuition reimbursement 12 paid holidays (including one floating holiday) Paid sick leave Career advancement and professional development opportunities 5% contribution to your 401K retirement account after 6 months of employment, whether or not you participate on on your own 37.5 hour work week (paid for 40 hours) Great co-workers and a fulfilling mission

Requirements

High School Diploma or equivalent required
Relevant experience in case management or a related field
Knowledge of community resources for low-income individuals and families
Empathy and understanding of homelessness and related issues
Excellent customer service skills and ability to communicate effectively with supervisors, coworkers, volunteers, donors, and participants
Ability to manage multiple priorities in a fast-paced environment
Proficient in basic computer software and data collection systems
Strong crisis management skills
Ability to maintain accurate records and confidentiality

Nice To Haves

Bilingual (English/Spanish, English/Haitian-Creole, English/Khmer, English/Portuguese) preferred

Responsibilities

Conduct outreach and assessments in the community (Greater Lowell and Merrimack Valley Region)
Evaluate and assess referrals using a Housing First framework
Collaborate with local homeless service providers to facilitate smooth transitions from shelters to permanent housing
Maintain accurate case records and collect data for statistical analysis
Develop and implement participant-centered service plans, focusing on achieving participant goals
Monitor participant progress, identifying strengths, needs, barriers, and goals to sustain housing and increase self-sufficiency
Educate participants on daily living activities and refer them to necessary service providers
Conduct home visits and assist participants in accessing community resources
Network and maintain positive relationships with landlords, property managers, housing authorities, social service organizations, and state agencies
Provide crisis intervention, mediation, and service coordination as needed
Collaborate with internal and external partners
Participate in regular meetings and training sessions

Benefits

Casual work environment
4 weeks of Paid Time Off
Medical, Dental, and Vision insurance
Paid Life Insurance
Tuition reimbursement
12 paid holidays (including one floating holiday)
Paid sick leave
Career advancement and professional development opportunities
5% contribution to your 401K retirement account after 6 months of employment, whether or not you participate on on your own
37.5 hour work week (paid for 40 hours)
Great co-workers and a fulfilling mission