Case Manager - Working with Seniors overcoming homelessness

CENTRAL ARIZONA SHELTER SERVICES INC•Phoenix, AZ

7h•Onsite

About The Position

Help Our Seniors Move From Homelessness to Home At Central Arizona Shelter Services (CASS), we believe everyone deserves stability, dignity, and a place to call home — especially older adults who have fallen on hard times. We’re looking for a compassionate, resourceful, and driven Housing & Employment Navigator to work directly with individuals 55 and older experiencing homelessness, helping them move toward stable housing, employment opportunities, and long-term independence. If you love working with people, solving problems, and seeing real-life success stories unfold, this is the role for you. What You’ll Do In this role, you’ll be a guide, advocate, and connector for clients navigating one of the most important transitions of their lives. You’ll meet weekly with clients, advocate for them across services, and help them stay on track toward housing and self-sufficiency. Community Connection & Growth You’ll also: • Connect clients with job training and life skills programs • Build relationships with community partners and service providers • Help onboard and support new staff members • Occasionally transport clients to critical appointments • Strengthen partnerships across campus programs Who You Are You might be perfect for this role if you: Enjoy working directly with people and helping them succeed Stay calm and solution-focused in challenging situations Communicate clearly and compassionately Are organized and comfortable managing documentation and data systems Believe in meeting people where they are and helping them move forward Experience in case management, housing services, employment services, or social services is a strong plus. Work Environment Most work happens in a professional office setting, with occasional off-site events and community visits. You’ll be active throughout the day, moving around campus and working closely with clients and partners. Schedule This is a full-time position; Wed- Sat 7 AM - 6 PM Four (4) ten hour shifts Occasional evenings or weekends may be needed based on client and program needs. Travel is primarily local. Why Join CASS? Because here, your work has real impact. Every successful housing placement, every job obtained, and every client who regains stability represents a life changed — and you get to be part of that journey. If you want a role where compassion meets action and where your work truly matters, we’d love to meet you. Join CASS and help our community move from crisis to stability, one client at a time.

Requirements

Associate degree in social or behavioral science or related field, or an equivalent combination of education and experience directly related to human services
Strong knowledge of community resources
Possess or have the ability to obtain a State of Arizona Level One Fingerprint Clearance Card
Intermediate to advanced proficiency in Word, Excel and Outlook; highly accurate data entry skills
Arizona Driver’s License and a clean driving record for the last 3 years free of traffic/moving violations, suspensions and/or revocations.
Must pass Behind-the-wheel certification within 3 days of employment
CPR-First Aid certification within 90 days of employment
Naloxone (Narcan) training within 90 days of employment.

Nice To Haves

Bachelor degree in social or behavioral science or related field, or an equivalent combination of education and experience directly related to human services
Bilingual in English and Spanish

Responsibilities

Build customized housing plans with clients based on their needs and goals
Conduct intakes and help clients create actionable case plans
Connect clients to housing providers and remove barriers to stable housing
Help job-ready clients pursue employment opportunities
Provide practical supports like transportation assistance, clothing resources, and job readiness tools
Help clients complete paperwork and navigate referrals and services
Track progress, maintain case records, and support program reporting
Share client success stories that show the real impact of our work
Connect clients with job training and life skills programs
Build relationships with community partners and service providers
Help onboard and support new staff members
Occasionally transport clients to critical appointments
Strengthen partnerships across campus programs