Diversified Billing Specialist-Remote

Mayo Clinic • Rochester, MN

21h • Remote

About The Position

The Diversified Billing Specialist is primarily responsible for supporting the activities of Mayo Clinic Ambulance Billing. Also responsible for collecting specific patient account information through the use of automated system, focusing on each account, one customer at a time. Responds to and resolves a variety of accounts, billing and payment issues from patients/customers on specific types of accounts. Uses excellent customer service and interpersonal skills when interacting with patients and customers. Makes appropriate decisions that require individual and/or team analysis, reasoning and problem solving. Interprets, applies, and communicates Mayo Clinic policies regarding medical and financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic Ambulance. This position is a 100% remote work. Individual may live anywhere in the US. This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

Requirements

• High school education or equivalent
• Qualified candidates must be customer focused, service oriented and possess strong skills in: team building, communications, decision making, problem solving, interaction, coping and versatility
• Knowledge of PC Windows, Microsoft Word, and Excel, medical terminology, and Health Quest systems helpful
• Knowledge of Medicare, Medical Assistance and Insurance processes and procedures
• Keyboarding experience, 40 wpm preferred

Nice To Haves

• Previous ambulance billing certification or experience preferred.
• Healthcare Financial Management Association (HFMA) Certification Preferred

Responsibilities

• supporting the activities of Mayo Clinic Ambulance Billing
• collecting specific patient account information through the use of automated system
• focusing on each account, one customer at a time
• responds to and resolves a variety of accounts, billing and payment issues from patients/customers on specific types of accounts
• Uses excellent customer service and interpersonal skills when interacting with patients and customers
• Makes appropriate decisions that require individual and/or team analysis, reasoning and problem solving
• Interprets, applies, and communicates Mayo Clinic policies regarding medical and financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic Ambulance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees