District Team Lead

Extra Space Storage•North Andover, MA

1d•$22 - $30

About The Position

The District Team Lead is one of the first line representatives to our customers. This position is responsible for maintaining the daily operations of single or multiple site locations. In addition to their duties and responsibilities as a Store Manager (SM), the District Team Lead (DTL) assists the District Manager (DM) in the execution of the district’s vision and strategy and assists the Division Learning Manager (DLM) with individual and organizational training initiatives as described below.

Requirements

Employees must have a current Driver License and must be able to travel to a number of properties.
Must be a tenured Store Manager of at least six months.
A High School diploma/GED equivalent and at least one year of related experience and/or training in direct sales, retail and/or customer service is required.
Leadership skills and experience supervising others is required.

Nice To Haves

Preference is given for college work or degrees.

Responsibilities

Ensuring completion of Day One Onboarding process in respective systems with new hires
Training and assisting in the development of new employees using Extra Space University (LMS) and effective adult learning, behavior based learning methodologies
Providing on-going training and mentoring of new policies and procedures as well as follow-up skill retraining as directed by the DM/DLM through effective role-playing, coaching, and knowledge sharing
Serving as a resource and acting as policy and procedure expert for the district regarding operations, sales, marketing and computer processes
Coordinating as needed and delivering training in district meetings and conference calls including job aids, content, ice breakers, team building, as directed by the DM/DLM
Screening candidates for open positions
Acting as first contact for customer issues before escalation to the District Manager
Partnering with DM to drive operational goals and district contests
Adequately scheduling personnel
Assisting DM in conducting audits, Extra Clean site visits, and any other district projects as needed
Coordinating activities related to new store openings and closings