District Team Lead

Eye Care Partners Career Opportunities•St. Louis, MO

About The Position

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. You must be an OM for min. one year to qualify for this role. The District Team Lead role reports to the District Manager. They serve as an additional resource and mentor the Office Managers within the district. This position is designed to help lay the foundation for future leadership opportunities within EyeCare Partners. In this active and rewarding dual role, while serving as an Office Manager for their respective office, the District Team Lead will also be responsible for assisting the District Manager with the overall management operations of the district while learning about the key aspects of the business and how to build patient loyalty through exceptional service. Key responsibilities include continued management of their respective office while providing mentorship to Office Managers, supporting the daily operation of the offices, assisting with interviewing and staffing needs, and working on projects as assigned. The District Team Lead will be entrusted to be the face of the district while being given the opportunity to develop their leadership and operational expertise in preparation for future responsibilities.

Requirements

High school diploma or GED required
You must have been in an Office Manager role for at least 1 year to be eligible for this position
Favorable result on background check as required by state
Must be able to provide proof of identity and right to work in the United States.
Professional in appearance and actions
Logical and Critical thinking skills
Customer-focused with excellent written, listening and verbal communication skills
Enjoys learning new technologies and systems
Detail oriented, professional attitude, reliable
Exhibits a positive attitude and is flexible in accepting work assignments and priorities
Meets attendance and tardiness expectations
Ability to work various days and hours as needed by the business
Management and organizational skills to support leadership
Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service, functional, and team mate support
Able to communicate effectively in English, both verbally and in writing
Ability for basic to intermediate problem solving, including mathematics
Basic to intermediate computer operation
Proficiency with Microsoft Excel, Word, and Outlook
Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Nice To Haves

Associates or Bachelor’s degree in Business Administration or Healthcare Management preferred
Previous optical management experience preferred
Industry related experience will be beneficial

Responsibilities

Serve as the Office Manager for an assigned office within the district and execute day-to-day operations of the office by ensuring that all management duties are completed including: Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
Serve as point of contact for Office Managers and their staff regarding basic questions pertaining to processes, superbill changes, etc.
Provide mentorship and guidance to Office Managers regarding patient flow opportunities for improvement, patient complaints, and areas that need improvement identified by doctors within the offices
Assist with the implementation of new/revised processes, procedures and technology enhancements within the district/company
Provide assistance with the daily staffing of offices within the district by collaborating with Office Managers to help fill schedule gaps accordingly
Analyze office financial data and make recommendations regarding steps which can be implemented on the retail side of the business to improve profitability and drive KPIs
Interview and hire office-level staff within the district and assist with new hire onboarding as needed
Interview, hire, and train Office Managers within the district
Assist District Manager with denovos, relos, acquisitions, mergers, and closings
Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule
Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training
Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
Performs other duties that may be necessary or in the best interest of the organization