District Service & Parts Manager

The Friedkin Group•Baton Rouge, LA

39d

About The Position

The District Service & Parts Manager (DSPM) serves as GST's primary point of contact for all dealership business related to Fixed Operations. The DSPM will lead and drive a world class performance culture by developing proactive partnerships with our dealers. The main goals of the position are: to improve dealer customer retention, drive parts, service and collision growth and promote overall dealer health in their fixed operations.

Requirements

Bachelor's Degree Req
5-7 years in the field or in a related area. Required
Must be willing to relocate to and within the Gulf States Toyota Region (Texas, Mississippi, Louisiana, Arkansas, & Oklahoma)
Selling Techniques Intermediate-Advanced Required
Customer Relationship Management Develops, implements, or follows the organization's guidelines and practices when interacting with customers to ensure a positive experience and to retain, grow, or generate new business. Intermediate-Advanced Required
Forecasting Intermediate-Advanced Required
Negotiation Intermediate-Advanced Required
Influencing Skills Intermediate-Advanced Required
Accountability Accountability is the assumption of responsibility for one's actions, ownership of mistakes, and commitment to improvement. Intermediate-Advanced Required
Relationship Building Intermediate-Advanced Required
Business Acumen Business acumen is the knowledge and understanding of an organization's operations, and the industry and competitive environment in which it operates. Intermediate-Advanced Required
Sales Presentations Intermediate-Advanced Required
Analytical Skills Analytical Skills refers to the ability to gather, organize, research, and review information in order to draw conclusions and solve complex problems. Intermediate-Advanced Required

Nice To Haves

Previous experience in a dealership fixed operations department, aftermarket service operation or OEM fixed operations field role Preferred

Responsibilities

Improve dealership Service Retention. Educate dealer personnel on retention drivers and instill a retention culture throughout the district. · Analyze retention impact opportunities and provide dealers with corrective actions. · Facilitate process improvement and provide in-dealer training to dealership personnel. · Support retention strategies and efforts of GST Fixed Operations.
row the dealership service business. · Analyze sales growth opportunities and construct business plans for dealers to achieve their growth goals. · Implement process improvements and in-dealer training to maximize sales opportunities. · Support service growth strategies and efforts of GST Fixed Operations.
Promote GST Fixed Operations marketing strategies and initiatives. · Leverage marketing strategies and initiatives as solutions to driving parts and service sales. · Ensure dealership awareness and participation in marketing strategies and initiatives. · Provide dealership support and counsel to maximize effectiveness of marketing strategies and initiatives.
Grow the dealership parts business. · Analyze sales growth opportunities and construct business plans for dealers to achieve their growth goals. · Specific emphasis given to growing parts business through the wholesale channel. Utilize Toyota wholesale tools and guide dealers on how to generate new wholesale business.
Promote dealership parts inventory health. · Educate dealer personnel on the importance of off-the-shelf fill to the service department and ensure the dealer has a measurement mechanism in place. · Analyze parts inventory to determine where inventory is short, in excess or obsolete. Counsel dealers on optimal inventory profile and assist with corrective actions.
Grow the dealership collision business. · Identify potential opportunities for new collision centers in the district. Construct the business case and gain the dealer's commitment to invest in a collision center. Guide the dealer through the process of opening a new collision center. · Promote the Toyota Certified Collision Center program by identifying new TCCC candidates. Construct the business case supporting certification and gain the dealer's commitment to certify. · Drive operational improvement by leveraging TCCC best practices in non-TCCC collision centers.