District Service Manager

Siemens Energy•Orlando, FL

37d

About The Position

The District Service Manager is responsible for demonstrating and applying a broad knowledge of fundamental concepts, practices, and procedures in the commercial and technical service management of turbine and generator equipment. You will be responsible for the management of all work scopes within the Vistra and Duke Nuclear Alliance, to include installation, initial testing, operation, maintenance, repair, troubleshooting and modification of customer equipment and systems. The position reports directly to the Region Director for field service and has a high degree of internal and external customer interface.

Requirements

BS/BA in a business-related field or engineering preferred
Minimum 10+ years of successful experience in related field and successful demonstration of key responsibilities and knowledge as presented above.
Experience in general maintenance of large steam turbines, generators and associated equipment.
Experience working with union & non-union labor
Required to travel up to 25%
Experience working in SAP
Qualified Applicants must be legally authorized for employment in the United States and will not require employer sponsored work authorization now or in the future for employment.

Responsibilities

Lead the platform team to ensure that all aspects of the customer relationship are maintained.
Identifies and manages the resolution of more complex problems and apply problem-solving skills to deal with most situations.
Develop and maintain the primary customer interface within the assigned district.
Manage district non-conformance costs and the identification of technical and commercial risks and opportunities.
Manage the performance of on-site technical and operational support in the design, development, installation and maintenance of equipment and systems of a complex nature.
Develop budgets and business plans to support the current and future workload within the district.
Be responsible for the district's financial Profit & Loss and required reporting.
Works with internal and external customers to develop complex maintenance plans.
Completes the planning and estimating to develop complex proposals.
Performs the review of complex task plans, drawings, and installation schematics and provides continual guidance throughout task duration.
Lead the collaboration of the platform team including Sales, Warranty, and parts to provide "best-in-class" customer service.
Manage the district engineers and support staffs ranging in size from 10 to 15 persons.
Develop employees through training and coaching
Collaborate with other departments to continuously improve Siemens products and service
Communicate key technical, commercial and customer issues upward to Senior Management.