District Performance Manager

The Good Feet Store•Clifton Park, NY

About The Position

The District Performance Manager (DPM) is responsible for driving measurable sales and operational performance across the New York State district in partnership with the District Sales Manager (DSM). This role is not simply about training, it is about improving district-level results through structured coaching, KPI management, operational execution, compliance oversight, and accountability systems. In addition to sales leadership, the DPM serves as an operational subject matter expert across the district, ensuring consistency and compliance in inventory processes, POS execution, payment handling, and CRM utilization. The DPM works collaboratively with the DSM, Store Managers, and the Director of Sales to elevate: Total Revenue NSNU (Net Sales New Up) Close Percentage Demo Ticket Average Ramp Speed of New Sales Representatives Operational compliance and systems accuracy The District Performance Manager maintains a home base store while spending significant time traveling within the district to coach, audit, and improve execution across locations.

Requirements

5+ years of high-ticket retail sales leadership experience.
Demonstrated operational leadership experience in a multi-unit retail environment.
Deep understanding of retail inventory controls, POS systems, and payment compliance.
Experience working within CRM platforms such as Salesforce.
Proven ability to improve measurable sales metrics.
Strong understanding of KPI analysis and performance coaching.
Comfortable providing direct, constructive feedback.
Organized, structured, and process oriented.
Willing and able to travel regularly within our New York district.

Responsibilities

Partner with the DSM to analyze weekly performance reports across all district stores.
Identify trends in Revenue, NSNU, Close %, New Up Close %, and Demo Ticket Average.
Diagnose underperformance and implement targeted action plans.
Track and report measurable improvement progress.
Ensure KPI reporting aligns with CRM and POS data integrity standards.
Auditing and reinforcing inventory processes and controls to ensure accuracy, shrink prevention, and proper reconciliation.
Ensuring proper use and compliance with the ERPLY point-of-sale system, including transaction accuracy, product configuration, discount application, and reporting integrity.
Reinforcing proper payment procedures, financing documentation, and cash handling compliance.
Ensuring accurate and consistent use of Salesforce, including: Lead management standards Opportunity tracking Pipeline accuracy Required documentation and activity logging
Conducting periodic operational audits during store visits and partnering with Store Managers to correct deficiencies.
Supporting operational training initiatives when new systems, procedures, or compliance requirements are introduced.
Completing as needed a monthly store QAR audit for compliance standards and execution.
Work alongside sales representatives in live consultations.
Audit demos using standardized scorecards.
Provide immediate feedback on value building, financing presentation, and bundle execution.
Model effective closing behaviors when necessary.
Improve accessory attachment and financing presentation rates.
Ensure demo flow aligns with company pricing and operational standards.
Develop structured onboarding plans for new hires.
Conduct one-on-one coaching sessions to accelerate skill development.
Monitor early-stage KPI performance (Close %, NSNU, Demo Ticket).
Reduce time-to-productivity across the district.
Ensure new hires are trained on operational systems (ERPLY, Salesforce, inventory procedures, payment compliance) in addition to sales execution.
Collaborate with Store Managers to build weekly performance action plans.
Assist in developing Performance Improvement Plans (PIPs) when required.
Coach managers on how to run daily huddles, KPI tracking, operational reviews, and accountability conversations.
Reinforce consistent demo flow, pricing presentation, and systems compliance across all stores.
Hold managers accountable for both revenue performance and operational discipline.
Partner with the DSM to lead district training calls and performance meetings.
Conduct structured in-store workshops focused on execution and operational gaps.
Support hiring initiatives and participate in recruiting events when needed.
Share best practices across stores to drive uniformity in both sales execution and operational processes.
Maintain a home base store with required presence as needed.
Travel multiple days per week within the district to assigned locations.
Conduct live demo audits, KPI reviews, and operational compliance checks during store visits.
Conduct new hire training as requested by the DSM.
Provide weekly performance and operational updates to the DSM summarizing progress, gaps, compliance issues, and action plans.