Performance Manager

JLL•Chicago, IL

2d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Performance Manager will assist with the strategic transformation of data analytics, business intelligence, and technology capabilities across a premier financial services real estate portfolio. This role is critical to addressing identified organizational gaps in data-driven decision making, technology integration, and cross-functional analytics while helping to establish world-class business intelligence capabilities that drive operational excellence and strategic advantage. Reporting to the BI and Tech Enablement Director, this position will assist in building a comprehensive business intelligence function that transforms how we collect, analyze, and leverage data across all portfolio properties and business functions. The successful candidate will champion integrated technology and analytics frameworks that enhance decision-making capabilities, automate operational processes, and provide predictive insights that support both day-to-day operations and strategic planning initiatives. Remote in Chicago, IL or St. Paul, MN.

Requirements

Bachelor's degree required in Information Technology, Computer Science, Data Analytics, Business Administration, Engineering, or related technical field
5+ years progressive experience in business intelligence, data analytics, or technology leadership roles
3+ years experience in commercial real estate, financial services, or related asset management industries with direct experience within the IFM/Corrigo platform
BI Platforms: Power BI (preferred), Tableau, with platform implementation experience
Database & Analytics: SQL proficiency, cloud data environments (Databricks, Snowflake)
Data Integration: ETL tools, API management, data warehousing concepts
Cloud Platforms: Azure, AWS, or Google Cloud experience with data services
Programming: Python/R for statistical modeling and analytics (preferred)
Project Management: Agile methodologies, large-scale technology implementations. Experience with JIRA preferred.

Responsibilities

Build and deploy comprehensive Business Intelligence solutions encompassing data pipelines, analytics models, reporting systems, and self-service analytics platforms
Develop and maintain integrated data governance systems including data quality validation scripts, master data management workflows, automated data lineage tracking, and privacy/security controls aligned with financial services requirements
Create standardized KPI calculation engines and interactive performance dashboards delivering real-time operational, financial, and strategic metrics across all portfolio properties and business functions
Develop advanced analytics solutions including predictive models, machine learning algorithms, and AI-powered applications for operational optimization and strategic insights
Build enterprise data infrastructure and analytics systems aligned with client strategic objectives and regulatory requirements while optimizing data asset utilization
Develop comprehensive data catalog systems and self-service analytics tools enabling business users to access, analyze, and visualize data independently while enforcing governance and security controls
Create training materials, build embedded analytics solutions, and develop automated reporting tools that enable data-driven decision-making capabilities across the organization
Develop comprehensive operational analytics framework covering facilities management, maintenance optimization, energy management, space utilization, and tenant satisfaction analytics
Implement real-time operational dashboards providing facility managers, property teams, and leadership with actionable insights into operational performance and exception conditions
Build integrated financial analytics platform combining property-level financial data, budget information, market benchmarks, and performance metrics for comprehensive financial analysis
Develop financial forecasting and modeling capabilities supporting budget planning, investment decisions, and strategic financial management across the portfolio
Management of Quarterly KPI Deliverables owning full end-to-end process which involves working with various service lines as well as directly with the client to consolidate and report out critical KPI reporting to all parties
Create cost management and efficiency analytics identifying opportunities for cost reduction, process optimization, and operational improvements