District Operations Manager

Riverstone Logistics•Seattle, WA

10h

About The Position

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States. Position Summary The District Operations Manager oversees the outbound logistics of multiple client retail locations. They are responsible for maintaining client delivery capacity. This position conducts operational analyses, and audits current outbound procedures to monitor and improve the efficiency of operations and client satisfaction. The District Operations Manager supervises a team comprised of Territory Managers within an assigned region.

Requirements

High School Diploma/GED or equivalent required (Bachelor's degree in a relevant field of study, or equivalent combination of education and experience strongly preferred)
2-4 years of distribution, and/or supply chain operations with at least 2 years of managerial experience preferred
Must be proficient in Microsoft Office suite, specifically Excel
Ability to complete work in a timely, accurate, and thorough manner
Effective verbal and written communication skills
Ability to exhibit a professional demeanor when dealing with conflict
Ability to coach and develop employees
Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client.

Responsibilities

Responsible for consistently meeting and exceeding client service goals
Driving, maintaining, and evangelizing the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location
Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
Assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the location
Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments
Supervises personnel including work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity and performance
Maintains a professional appearance always, while setting an example for employees alike
Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures,
Interpret and share location KPIs with key stakeholders
Partner with motor carriers to facilitate compliance and delivery capacity for the client
Advise Extra Milers on safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and supervisors comply with company policies and administering practices in fair and equitable manner
Hiring, training, developing, and appraising staff effectively; taking corrective action as necessary on a timely basis and in accordance with company policies
Oversight of the upkeep and maintenance of all assigned assets, both from RLX and the client
Conduct weekly onsite store audits to ensure client satisfaction with RLX deliverables
Perform other work-related duties as assigned