Senior, District Manager - DC-MD-North Virginia

bluemercury•Bethesda, MD

15h

About The Position

This position is responsible for exemplifying Bluemercury’s customer service philosophy for New Stores, maximizing revenue and providing a high standard of customer service. You will serve as a feedback liaison between executives and stores. This individual will drive new store results above proforma to ensure the new stores onboarding are successful.

Requirements

3+ years of leadership in multi-unit management, selling high- end cosmetics and skincare.
Ability to travel to multiple store locations.
Must be a hands-on leader with an entrepreneurial spirit, high- energy and attention to detail.
Demonstrated results in previous leadership roles.
A proven ability to train and lead all levels of store team; to include Store Manager, Estheticians, and Beauty Experts/ sales team.
Outstanding communications skills, both verbal and listening.
Ability to adapt in a dynamic, ever-changing, high growth environment.
Commitment to providing expert customer service, quality operations and an unparalleled level of professionalism.
Strong organizational skills and conflict resolution skills.
Willingness to work a flexible schedule and must be available to work Saturdays.

Responsibilities

Model and uphold Bluemercury client service philosophy of friendly, honest expertise supported by outstanding service and sampling.
Create introductions to new vendor partners.
Customize and curate skill building guides based on store needs.
Model the Bluemercury mission in all interactions with internal and external customers.
Manage District profitability by maximizing revenues and validating that accurate cost controls are in place.
Drive results by communicating with Store Managers, Retail Sales and Spa team; and by communicating operational challenges to the corporate team.
Responsible for a high level of execution in Customer Service, Staff Management, Training and Development, Product Knowledge, Visual Merchandising, Inventory Control, and Vendor support.
Coordinate and supervise execution of vendor events, Grand Opening activities, and customer appreciation events.
Direct all store activities that build customer loyalty and rely on strong customer participation, which include vendor events, marketing efforts, and community events.
Responsible for operational execution at the store level.
Responsible for ongoing coaching and development, and performance review of Store Managers, Sales Associates and Spa Staff.
Responsible for accurate and timely reporting of sales results, inventory management and communication of any issues that disrupt the smooth flow of operations.
Inspect stores for high standard of cleanliness and identify/report facility issues in a timely manner.
Ensures execution of Bluemercury policies and procedures at the store level.
Plans time to devote 80% of the week to be in stores working with Store Managers and Sales Associates; 20% of time devoted to administrative responsibilities that support the smooth flow of operations.