District Manager, Future Opportunities

LOVESAC COMPANY • Stamford, CT

1d • $108,000 - $125,000 • Hybrid

About The Position

As a Lovesac District Manager, you are the ultimate Lovesac brand champion. You are responsible for overseeing store locations within an assigned district, driving sales performance, operational excellence and leading high-performing and engaged teams in a people first culture. You will inspire, attract, hire and develop a passionate, sales-driven team that delivers an exceptional brand experience both to our internal and external customers. This role requires a strategic, results-driven leader with a passion for retail, exceptional leadership skills and the ability to foster strong customer relationships.
This position is considered hybrid. Candidates must fully reside in the United States at all times during employment and should have the ability to travel weekly to stores within their assigned territory, in-person meetings, site visits and annual company events.

Requirements

• Bachelor’s Degree preferred.
• 3+ years of multi-unit retail management experience in a customer-centric and sales-driven environment.
• Background in clientelling, product demonstrations and customer relationship management.
• Must have a valid driver’s license, a clean driving record free of major violations, access to a reliable vehicle for work-related travel along with current vehicle insurance.
• Proven track record of exceeding sales targets and driving business growth.
• Proficiency required in Microsoft Office: Word, Excel & PowerPoint.
• Proficiency in CRM tools, sales reporting systems and retail operations software.
• Must comply with the standards, policies and procedures outlined in the Lovesac Employee Handbook.
• Must demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property.
• Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
• Our stores are open 7 days a week and will require morning, evening, weekend, and holiday availability.
• Must be able to travel, as required by the Company in its sole discretion, for weekly travel to stores within the designated market, required company meetings and conferences using various forms of transportation.
• Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
• Must be able to travel up to 75% of each week using various forms of transportation, as required by the Company in its sole discretion, for meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings, vendor visits).

Responsibilities

• Develop and execute strategies to achieve district goals and key performance indicators.
• Analyze sales trends and customer insight data to identify growth opportunities and take action.
• Conducts in-depth store visits weekly to ensure exceptional customer experience standards are being met.
• Implement and drive promotional and financing initiatives to drive traffic and conversion.
• Focus on customer relationship management by leveraging weekly targeted quote reviews to provide further guidance on in-store experiences, product demos, and follow-up outreach.
• Proactively identifies opportunities, create and execute plans with Store Managers to improve their store’s performance.
• Monitor competitor activity to enhance market position.
• Holds Store Manager accountable to their team’s overall performance and standard KPI expectations leveraging company provided tools.
• Recruits and hires high performing leaders to meet sales, client satisfaction, operational, and financial goals.
• Creates an inclusive and engaging onboarding experience for all new Store Managers and teams, ensuring all associates are up to date on training.
• Sets clear expectations, provides consistent coaching and conduct performance evaluations.
• Build trust within market to foster a culture of accountability, motivation and continuous learning.
• Conducts intentional meetings and training to align store teams on business objectives.
• Develops a bench of high performing leaders for succession planning, and new store openings.
• Supports our Lovesac Omni Channel Strategy of providing a high quality, best in class customer experience that includes servicing customers through various channels utilizing our selling processes.
• Champions a customer-centric culture across all locations.
• Support stores in implementing clientelling CRM strategies to build lasting customer relationships.
• Resolves all escalated customer issues appropriately and with a sense of urgency.
• Ensures all stores adhere to company policies, procedures and brand standards.
• Executes all promotional campaigns, merchandising floorsets and in-store marketing and ensures they are set to company standards.
• Ensures all staffing needs are met through effective scheduling for designated stores and temporary Lovesac events located within third-party environments.
• Consistently follows company-wide internal processes to support brand consistency. Ensures store standards are supported, including merchandising, marketing, cleanliness, backroom organization, and safety following Company operating policies and procedures.
• Ensures inventory integrity and accuracy in all stores always protecting company assets.
• Consistently follows and ensure teams are following all company-wide internal policies.
• Leads quarterly and annual performance and development reviews for Associates.
• Manages performance, taking proper and corrective action in partnership with People Team and following company policies and procedures.
• Acts with integrity and trust, modeling behavior that respects our Associates, peers, and customers following the core values of our company.
• Perform any other reasonable duties for this role as requested by management.

Benefits

• Financial Benefits: Annual Bonus Program, Annual and Inaugural Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools.
• Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
• Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays, Summer Flex Time.
• Pet Insurance and generous Associate Discounts.
• Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees