District Manager

Terrible's•Las Vegas, NV

13d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The District Manager maintains a visible and active presence within the assigned district and oversees multi-unit convenience store operations to maximize sales, profitability, operational excellence, and brand consistency.

Requirements

Minimum of 3 years of multi-unit retail management experience; convenience store experience preferred.
Valid, unrestricted driver’s license with an insurable driving record.
Successful completion of age-restricted alcohol and tobacco sales training.
Strong customer service orientation.
Ability to perform basic mathematical calculations; read, write, and follow instructions.
Excellent written and verbal communication skills.
Detail-oriented with strong organizational and problem-solving abilities.
Ability to multi-task effectively in a fast-paced environment.
Dependable, adaptable, and responsive to change.
Variable five-day work week based on business needs.
Proficiency in English, both written and spoken, is required to read and interpret documents, instructions, and manuals, as well as to communicate effectively.
The ability to apply logical thinking to execute instructions and resolve problems is crucial.
Applicants must be able to qualify for licenses and permits required by federal, state, and local regulations.
The role requires regular standing, manual dexterity, and the ability to lift and/or move up to 50 pounds occasionally.

Responsibilities

Accountable for achieving the district’s financial operating plan, including sales, controllable costs, shrink, labor, and operating profit.
Ensure operational systems and procedures are followed to control expenses, inventory, cash handling, lottery, and supplies.
Drive short- and long-term sales goals through strategic planning and execution.
Hold store management accountable for compliance with company systems related to expense control and inventory management.
Audit pricing, promotions, voids, and waste; analyze trends and proactively implement corrective actions.
Take decisive action to prevent and resolve inventory losses related to theft, vendor discrepancies, or accounting errors.
Enforce labor budgets by store, aligned with established labor models, sales history, and current trends.
Complete and analyze daily, weekly, and monthly reports to identify trends and opportunities for improvement.
Collaborate with the Marketing Department to achieve sales objectives, inventory turns, and promotional execution.
Train and hold management teams accountable for implementing product launches and promotional calendars.
Ensure merchandising standards, plan-o-grams, and brand presentation are consistently executed.
Oversee in-store promotions and ensure a consistent company image across all materials and events.
Communicate all marketing and promotional initiatives to Marketing prior to implementation.
Conduct competitive gas and merchandise surveys, report findings to executive leadership.
Foster positive community relationships strengthen brand reputation and local engagement.
Lead with honesty, integrity, and transparency always.
Communicate effectively with store teams and leadership to ensure alignment and clarity.
Build trust through open communication and consistent follow-through.
Facilitate monthly meetings with store managers.
Assist with hiring, onboarding, and staffing needs as required.
Review weekly store rosters to eliminate ghost employees and ensure secure access controls.
Partner with Human Resources to ensure disciplinary actions are fair, consistent, and properly documented prior to termination.
Supervise, coach, and develop store managers through regular feedback and performance reviews.
Ensure all performance evaluations and employee reviews are completed on time per company standards.
Promote a positive leadership presence that reinforces morale, accountability, and professionalism.
Focus on employee retention through development opportunities, mentoring, and recognition.
Foster a leadership environment that ensures fair and consistent application of company policies.
Add value through relationship-building, coaching, and hands-on leadership.
Lead by example by greeting and engaging customers.
Promote a respectful, courteous, and welcoming environment for guests and employees.
Coach teams on effective complaint resolution and service recovery.
Ensure strict compliance with all federal, state, and local laws regarding alcohol and tobacco sales.
Respond to customer complaints within 24 hours and conduct timely investigations.
Perform weekly store walks to verify cleanliness, procedural compliance, and service standards.
Lead with urgency, purpose, and a hands-on management approach.
Conduct a minimum of one PM inspection per store each month.
Complete daily store visit checklists and submit findings to the Director of Operations.
Monitor and report competitive activity.
Exercise sound judgment and independent decision-making to ensure operational excellence.
Ensure completion of shift checklists, cleaning projects, and assigned tasks.
Maintain clear aisles and walkways in compliance with ADA Title III requirements.
Adhere to all company safety, security, and loss-prevention practices.
Audit sales reporting for all revenue categories on a weekly basis.
Enforce sanitary and safe food-handling procedures at all locations.
Act with integrity and uphold company standards of conduct, ethics, and professionalism.
Comply with all company policies, procedures, and Employee Handbook guidelines.
Ensure safety, robbery prevention, and security procedures are communicated and practiced.
Enforce uniform, grooming, and hygiene standards.
Ensure punctuality and adherence to time and attendance policies.
Maintain confidentiality of all company information and report violations appropriately.
Review disciplinary documentation with Human Resources prior to employee separations.
Ensure payroll and personnel documentation complies with company policies and labor laws.
Authorize vendor expenditures only as permitted by Pricebook or approved by the Director of Operations.
Partner with Maintenance to ensure preventative maintenance programs are executed.
Immediately report safety issues, incidents, or maintenance needs to the Director of Operations.
Uphold cleanliness and operational standards through regular evaluations and accountability.