District Manager | District Operations Manager

WellBiz Brands•Nashville, TN

About The Position

District Managers play an integral role in Drybar’s ongoing operations strategy. They inspire, teach, and train their shop team members as individuals and business leaders. They are responsible for achieving key financial, operational, and team metrics within each individual shop in the respective market. Regional Managers are also responsible for leading ongoing revenue growth, client satisfaction, profitability, and culture within their assigned market. The Support Center suggests that the Drybar District Manager be responsible for the overall shop operations of the Nashville Market (3 going on 6) . This individual may lead the internal and external client experience, upholds and enforces Drybar standards and policies, oversees day-to-day business, and can be fully responsible for the performance of the assigned shops. In addition, the District Manager may be responsible for maintaining positive team morale and using the brand's Heart & Soul to lead the shop’s culture.

Requirements

Ability to manage conflict and influence satisfactory outcomes between team members and other parties.
Ability to create an open and positive work environment supporting Drybar culture.
Strong leadership presence, must be able to speak to groups of various sizes, and conduct meetings, events, and training.
Attention to detail and focus on operational excellence.
Proficient in Microsoft Office, Gmail, and other computer applications.
Proven ability to work remotely with little supervision.
Must be detail-oriented and possess excellent time management skills.
Ability to deliver results and understand how to prioritize daily activities to meet critical timelines.
Strong communication, interpersonal and organizational skills.
Demonstrated ability to develop and lead a team that drives results.
Ability to communicate and collaborate effectively with all levels within the organization, including remote shop locations.
3+ years of experience in multi-unit management.
3+ years of experience in the beauty, hospitality, restaurant, or retail industries

Nice To Haves

Previous salon management experience and a Cosmetology License are preferred, but not required.

Responsibilities

Responsible for developing financial objectives and budgetary commitments for the market in partnership with the franchisee.
Regularly reports on market performance against plans to the franchisee.
Leads market operational plans to ensure achievement of annual business goals.
Accountable for driving business within the market and is responsible for overall Profit & Loss, shop education and results within the market.
Leads Shop Managers in the execution of initiatives to enhance field performance in the areas of client acquisition, product sales, cost control, staffing, team development and client experience.
Leads, directs, and develops a team of Shop Managers. Ensures talent development and succession planning occurs in the market to maximize performance, bench strength, and individual career growth.
Partners with the Recruiting Department on sourcing and selecting internal and external talent at the Shop Manager, Shift Lead, Assistant Manager, Bartender and Stylist level.
Supports and/or drives initiatives to support Stylist and Shop Manager hiring in the market.
Partners with the franchisee in the areas of team member relations, compensation, performance management, systems, culture development/core values, safety initiatives and training as needed.
Partners with the training team to ensure that technical training within the market delivers quality styling services and team members are up to date on product awareness.
Develops Training Shop Managers to deliver training content to newly promoted and hired leaders in field operations (If applicable).
Ensures that team members within the market receive training and coaching on job responsibilities, and technical standards and are competent in fulfilling their duties while delivering an amazing Drybar experience to the clients and fellow team members.
Influences the developmental culture that upholds company policies and procedures and proactively addresses performance, accountability, ethics, and respect in the workplace.
Collaborates with peers and franchisee(s) to make recommendations for improvements in systems and processes. Advocates on behalf of the field to improve process efficiencies.
Establishes brand presence within the market in partnership with shop management and the franchisee(s).
Ensures brand partnerships, buy-outs, promotions, campaigns, and events are executed impeccably.
Ensures operational responsibilities for new shop openings are executed to standard.
Ability to manage, direct, teach and maximize appointment booking applications in each shop within the market.
Educate and audit inventory controls and shop consumption.
Partners with Client Relations team/shop leadership and franchisee(s) on resolving client concerns.
Provides coaching and mentoring to the team to promote future talent and engagement within the market.
Communicates and directs the execution of all corporate initiatives at the shop level.
Facilitates market meetings as needed and weekly calls with direct reports.
Schedules individual one-on-one time with Shop Managers to invest in their personal development.
Executes the strategic plan to improve performance in sales, recruiting, shop productivity, client experience, and team culture within the district as identified by the Regional Director.