District Director

Heritage Grocers Group•Ontario, CA

2d•$120,000 - $125,000

About The Position

The District Director oversees daily district operations and provides leadership and direction to achieve profitable operation of the retail stores within the assigned district. The District Director partners with the Regional Department Director to execute programs that increase sales and decrease the cost of doing business. District Director ensures that the goal of full, fresh, clean, signed and friendly are achieved and that a positive environment that engages and empowers all team members is maintained at store level. The District Director is responsible for development of all direct reports, to include Store Directors, District Department Trainers, department team leaders and all store team members. The District Director is to continually grow the team's capacity for efficiency, effectiveness and service and meet the company's succession needs. He/She is expected to be a role model of the company by driving results while maintaining company core values.

Requirements

Bachelor's Degree preferred or equivalent industry education and/or experience
5+ years' experience in a progressive operations role including managing different sales volume stores.
Confident working in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills.
Proven experience in dealing effectively with diverse team member/management issues.   Possess the ability to effectively coach managers
Knowledge of applicable state and federal laws applicable to effectively running a store, governmental compliance requirements, employment and labor laws, including immigration laws and processes.
Possess the ability to articulate the complexity of business needs and the capability to build/develop practical action plans based upon those needs.
Excellent interpersonal, negotiation, and analytical skills are required.  Solid ability to make recommendations to effectively resolve problems on issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law. 
Excellent written and verbal communications skills (includes active listening).
Able to prepare effective written reports, correspondences, and presentations to management as required. Experienced in facilitating meetings by utilizing effective presentation skills.
Ability to speak, read, write and understand both English and Spanish sufficiently to understand conversations, presentations, company manuals, forms and documents.
Proficient computer skills in the areas of e-mail, Microsoft Office (Power Point, Word, Excel, etc.) required.
Effective planning, prioritization and time management skills with effective ability to follow-up on delegated assignments.
Perform other work-related duties as assigned
Able to pass a standard drug test and qualify as being drug free under the legal and medical guidelines permitted by the Drug Free Workplace Act of 1988.
While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools or controls.
Successful performance requires vision abilities that include close vision and the ability to adjust focus.
Ability to drive and flexible to travel to all company locations as required.

Responsibilities

Operational Excellence:
Proven track of providing excellent results, shows persistence and perseverance.
Proactive qualities and self-directed actions.
Dedicated to meeting expectations of internal and external customers.
Demonstrates care and compassion for people; shows empathy and concern. Able to build and maintain positive team relationships, relates well to diverse people; is approachable.
Provides guidance to Store Directors to connect the metrics to business processes and focus on continuous improvement strategies to achieve business objectives.
Ensures store operations are in full compliance with company, Federal, State, local regulatory safety, labor, workers compensation and health requirements.
Maintains all metrics on the weekly operations dashboard.
Evaluates and adjusts in-store and above-store process (time, tools, MAP)
Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety to all team members.
Team Member Development:
Develops a succession plans for all leadership positions within the district to meet company growth goals.
Recruits, selects, orientates, trains, coaches, counsels and develops the best Store Directors and Assistant Store Directors to achieve store goals and ensure that the company has leadership talent.
Cultivates a culture of high performance and accountability. Sets clear performance expectations for Store Directors and follows-up with timely performance evaluations and development plans.
Improves team member turnover in the district and keeps turnover at company goals.
Embraces positive employee relations through consistent and fair application of company policies and leadership values.
Provides advice and assistance to store teams to enable completion of responsibilities.
Customer Service:
Maintains a positive work environment and ensures fair and consistent treatment of all team members.
Leads by example on the importance of Customer Service excellence. Engages with customers at all times.
Guarantees stores have the staffing needed to deliver expected service, particularly important for service areas and front end.
Develops tactics, recommendations and reviews, to have friendly employees and clean stores.
Improves speed of service in all departments
Leadership & Management Skills
Proven leadership and ability to motivate inspire and create engagement.
Exemplifies the desired culture, values and philosophies of the organization (high ethics, integrity, trust, respect, loyalty and humility).
Proven ability to manage stress and remain cool under pressure. Effectively copes with change and leads company change initiatives across the district.
Assertive when dealing with conflict and maintains responsibility for outcomes.
Able to see things in broad/strategic perspective, see trends and future consequences. Develops improvement plans and programs with the Store Directors and VP of Operations to ensure stores meet objectives.
Provides translation of communication between Store Support Center and store teams.
Able to manage and administer a broad range of tasks including resolving complaints, counseling store team leaders and team members on the interpretation of policies and procedures.
Able to objectively coach store team leaders and team members through complex, difficult, and emotional issues.
Able to make recommendations to effective resolve problems or issues, by using sound judgment that is in consistent with company standards, practices, policies, procedures, government regulation or law. Seeks to make decisions in a manner consistent with the job functions, and to seeks advice from executives and others as appropriate.
Financial Results:
Responsible for P&L results, including preparing financial forecasts and performance analysis.
Delivers the payroll % goals and maintaining payroll management discipline
Supports programs to control shrink and contain costs at an acceptable level.
Reviews KPI's with district team (Store Directors and District Department Trainers).
Ability to read, understand, analyze and instruct store teams about income and financial statements; creating operating budgets and financial forecasts and calculating gross margins and productivity measures
Monitors operational standards and programs and follows up on operating performance of each store and store team leader to ensure that all stores meet sales, expense, gross profit and managerial profit contribution and EBITDA objectives. Addresses and supports underperforming stores.
Analyzes financial data and determine areas of opportunity as well as plans for remediating performance gaps.
Develops quarterly sales, income, expense, capital and labor budgets for the district. Monitor and control expenses for all stores to be in line with budgets. Manages with a basis-point (.01%) frame of reference.
Reviews programs prepared by merchandisers and recommends adjustments to meet local conditions. Ensures timely and complete execution of company merchandising and promotion initiatives.
Works with store leadership to promote safety and ZERO accident culture.
Ensures compliance with all state and federal laws and regulations at all locations while upholding company values, customer service philosophies, merchandising programs, pricing programs and winning environment initiatives at store level and encourage and ensure conformity throughout the district.
Ensures that stores maintain buildings, fixtures, storage facilities, and equipment in optimal operational condition, monitor maintenance and repairs and manage expenses of same.
Advises Construction and Maintenance when remodels or major repairs are necessary to maintain facility integrity.
Maintains current knowledge of market conditions and competitive activity through periodic review of competition. Monitors market area for potential acquisitions or business opportunities and communicates viable options to VP of Operations.