Informational Technology Position

Connecticut REAP-posted 15 days ago

$45,000 - $50,000/Yr

Full-time • Entry Level

Plainville, CT

Administration of Human Resource Programs

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Are you passionate about technology and helping others? We are seeking a customer-focused and collaborative Technology Support Specialist to join our dynamic team. Reporting to the Director of Technology, you will be a key resource for our organization, providing essential support for all hardware, software, and network services. This role is a unique blend of technical troubleshooting and audio/video production for district events. The ideal candidate is a natural problem-solver who thrives on helping people and works well in a team environment. While technical skills are essential, a strong commitment to customer service, a collaborative spirit, and a genuine willingness to learn are the most important attributes we are looking for.

Provide friendly, timely, and effective technical support to our users, acting as a first point of contact for all IT and A/V-related issues.
Diagnose and resolve hardware, software, and network problems with a patient and service-oriented approach.
Manage the audio and video production for district events, including recording monthly meetings and publishing them online (requires some evening hours).
Install, configure, and maintain a wide range of computer equipment and software applications.
Create clear, helpful documentation and guides to empower users and improve their technical knowledge.
Collaborate with the technology team to track issues, implement solutions, and contribute to the ongoing improvement of our IT services.
Maintain the security and organization of computing facilities and equipment.

A foundational background in technology, which could be a Bachelor's degree in a related field, or a High School degree with an equivalent combination of training and experience.
At least one year of experience in a technical support, help desk, or computer operations role.
A Team Player Mentality: You enjoy working with others and actively contribute to a positive and supportive team culture.
Customer Service Focus: You have excellent interpersonal skills and a genuine desire to help people solve their technical problems.
Eagerness to Learn: You are curious, adaptable, and excited by the opportunity to develop new skills in a fast-paced technology environment.
Experience troubleshooting and maintaining A/V equipment.
Strong communication and writing skills.
Ability to lift and carry up to 40 lbs.

Experience with Chrome OS, macOS, and Windows environments.
Familiarity with enterprise-level network support (wired and wireless).
Basic programming experience.

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