Informational Technology Position

Connecticut REAP • Plainville, CT

68d • $45,000 - $50,000

About The Position

Are you passionate about technology and helping others? We are seeking a customer-focused and collaborative Technology Support Specialist to join our dynamic team. Reporting to the Director of Technology, you will be a key resource for our organization, providing essential support for all hardware, software, and network services.

This role is a unique blend of technical troubleshooting and audio/video production for district events. The ideal candidate is a natural problem-solver who thrives on helping people and works well in a team environment. While technical skills are essential, a strong commitment to customer service, a collaborative spirit, and a genuine willingness to learn are the most important attributes we are looking for.

Requirements

• A foundational background in technology, which could be a Bachelor's degree in a related field, or a High School degree with an equivalent combination of training and experience.
• At least one year of experience in a technical support, help desk, or computer operations role.
• A Team Player Mentality: You enjoy working with others and actively contribute to a positive and supportive team culture.
• Customer Service Focus: You have excellent interpersonal skills and a genuine desire to help people solve their technical problems.
• Eagerness to Learn: You are curious, adaptable, and excited by the opportunity to develop new skills in a fast-paced technology environment.
• Experience troubleshooting and maintaining A/V equipment.
• Strong communication and writing skills.
• Ability to lift and carry up to 40 lbs.

Nice To Haves

• Experience with Chrome OS, macOS, and Windows environments.
• Familiarity with enterprise-level network support (wired and wireless).
• Basic programming experience.

Responsibilities

• Provide friendly, timely, and effective technical support to our users, acting as a first point of contact for all IT and A/V-related issues.
• Diagnose and resolve hardware, software, and network problems with a patient and service-oriented approach.
• Manage the audio and video production for district events, including recording monthly meetings and publishing them online (requires some evening hours).
• Install, configure, and maintain a wide range of computer equipment and software applications.
• Create clear, helpful documentation and guides to empower users and improve their technical knowledge.
• Collaborate with the technology team to track issues, implement solutions, and contribute to the ongoing improvement of our IT services.
• Maintain the security and organization of computing facilities and equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: High school or GED