Distributor On-Boarding Manager

Fintech•Tampa, FL

10d•Onsite

About The Position

Join Fintech in Tampa, FL as a Distributor On-Boarding Manager Responsible for leading the end‑to‑end onboarding process for new distributor partners within the Fintech ecosystem. This role ensures that distributors are fully enabled, compliant, trained, and technically integrated to deliver a seamless customer and partner experience. The manager works cross‑functionally with Activation, Integration, Distributor Sales Team and Distributor Program Team to accelerate revenue readiness and establish long-term distributor success.

Requirements

College Degree preferred
Experience in beverage industry within distributor, or related field
Knowledge of three-tier alcohol distributor model -- a plus
Excellent project management skills with experience managing multiple distributor partners concurrently.
Exceptional communication and relationship‑building skills with both technical and non‑technical stakeholders.
Knowledge of Microsoft Office suite and CRM tools (Salesforce).

Responsibilities

Own the complete onboarding lifecycle for all new distributors, from on-boarding to go‑live and processing invoices and on-boarding retailers.
Develop and execute structured onboarding plans tailored to each partner's business model.
Coordinate integration, setup, portal access, and training.
Ensure full product knowledge and buy in to complete invoice submission, reconciliation, compliance with alcohol invoices.
Lead onboarding kickoff calls, weekly touchpoints, and readiness reviews.
Build and continuously improve onboarding workflows, SOPs, tools, and metrics.
Identify bottlenecks in distributor activation and implement process improvements.
Track onboarding timelines, performance indicators, and distributor readiness milestones.
Serve as the escalation point for onboarding issues and coordinate internal resolution.
Partner closely with activation, integration, Distributor Sales and Distributor Program team. to ensure alignment and a smooth onboarding journey.
Communicate progress, risks, and timelines with distributor leadership.
Deliver product training, platform walkthroughs, and operational guidance.
Create scalable training materials: playbooks, quick-start guides, checklists, and video content.
Transition fully activated distributors to Distributor Sales Team with documented handoffs.