Distributor Account Manager

Provi•Austin, TX

11d•$73,500 - $85,000•Hybrid

About The Position

In 2016, we founded Provi as an innovative ordering solution, aimed to disrupt the 240-billion dollar alcohol industry with a product that would move beyond the constant chaos: the texts, paper stacks, missed phone calls and lost communication that has dominated the purchasing workflow between buyers and distributors for decades. Today, Provi is better than ever. Weâve created a best-in-class ordering solution that better connects beverage alcohol professionals across 35 states and growing, with more than 750,000 product listings that make up the most expansive and trusted database of U.S. distributor portfolios. If selected for a position in either Chicago or Austin, you'll enjoy a hybrid work arrangement, allowing you to spend two days a week working from our office. Additionally, we provide an accommodation process for those who may require full remote work. Hybrid positions are only applicable to employees within a 35-mile radius of Provi offices Provi is looking for a Distributor Account Manager to support a large portfolio of primarily SMB Distributor Partners and help them drive day-to-day success on the Provi platform. The Distributor teamâs purpose is to help our Distributor Partners grow and adapt their businesses, and we work with distributors across the country with the goal of saving them time and increasing profitability for their Sales Reps and Customers. In this role, youâll manage a high volume of distributor relationships, serving as a reliable, responsive point of contact who helps drive platform adoption, active retailers, and GMV through clear communication, strong organization, and consistent follow-through.

Requirements

Execution & Organization: Highly organized and able to manage competing priorities across a large book of business with speed and accuracy
Clear Communicator: Strong written and verbal communication skills, especially in fast-paced, high-volume environments
Customer-Focused: Empathetic and solution-oriented, able to provide value even with limited time and touchpoints
Ownership Mentality: Proactive, reliable, and comfortable taking initiative with minimal oversight
Team Player: Collaborative, positive, and effective when working cross-functionally with other internal teams like Customer Support

Responsibilities

Managing a large portfolio of Distributor Partners and serving as a highly responsive, organized point of contact for day-to-day questions and requests
Driving adoption of Proviâs core tools by communicating best practices through written outreach, quick calls, and scalable trainings
Monitoring distributor performance metrics, identifying risks or opportunities at scale, and taking action to drive active retailers and GMV
Partnering closely with Support and internal teams to help resolve issues efficiently while maintaining distributor trust and momentum
Identifying opportunities to expand usage of Provi tools through consistent, value-driven touchpoints
Owning the distributor contract renewal process across a large portfolio, ensuring timely renewals and identifying opportunities for standard price adjustments while maintaining strong retention and satisfaction