Distribution Systems Analyst

Resmed • San Diego, CA

4d • $109,000 - $137,000

About The Position

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations. The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency. Let’s talk about the team The GTS AMR Distributions team is focused on ensuring smooth operations and optimization of distribution systems and processes. In this role, you will monitor system performance, troubleshoot issues, and implement improvements to enhance the efficiency and reliability of the systems used in our distribution centers.

Requirements

• 3 years of experience writing queries or stored procedures in SQL.
• Minimum 2 years of experience with HighJump Warehouse Management System (WMS) or other WMS applications.

Nice To Haves

• Experience with Tableau or Power BI is beneficial.
• Knowledge of SSRS is advantageous for generating detailed, structured reports.
• Preferred: Bachelor’s degree.
• Minimum of 5 years of related experience.
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Responsibilities

• Analyze and troubleshoot incidents, requests and changes related to HighJump Warehouse Management (WMS) applications and other systems used in our distribution centers based on tickets.
• Manage and respond to incidents, requests and changes in timely manner and resolve them within set SLAs.
• Communicate and work with end users to understand problems and explain root causes
• Monitor and triage alerts related to performance issues, failures, or errors.
• Identify root cause and propose solution for recurring issues.
• Document incident resolution processes.
• Facilitate and coordinate with incident management team and business users in case of P1/P2 issue.

Benefits

• comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
• Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
• Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
• A reasonable estimate of the current base range for this position: $109,000- $137,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees