Distribution Support Representative

Stanley Black & Decker • New Britain, CT

1d • Remote

About The Position

Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Distribution Support Representative, you’ll be part of our North America Customer Service team working as a virtual employee. You’ll get to: Support assigned sales group sales team and distribution in all aspects of order placement, program selling, PCR’s utilization, price discrepancies & clearing blocks, providing availability and delivery information, participate in process to allocate inventories. Enter, track, and manage large Farm and Hardware Orders Assist with large quotes that require PCRs/Manual Contracts/Workflows Track and communicate status of blocked and open orders Process requested and approved RGA’s both defective and new Assist in conversion and crossover process at distribution Liaison between marketing, channel & supply chain as needed Support up-selling to assigned accounts, communication of pricing, new products, sales program, order processing, and overall servicing of the accounts Utilize Salesforce to identify daily tasks, schedule calls, log customer information, and monitor sales results, complete account profile information and sales call details within the CRM Run key Business Warehouse reports for region and communicate to Field Support SBD365 Team Provide support to all distribution and Key End-users by means of order process, marketing, and merchandising Gain expertise on channel-specific pricing structures and programming The Person: You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

Requirements

• Bachelor’s Degree, Associates Degree, or equivalent experience
• 4-6 years’ experience in customer service, sales, supply chain, or related fields
• Strong verbal and written communication skills
• Passion for talking with people, problem solving, persistence, identifying opportunities, and winning
• Self-starter, goal oriented
• Ability to understand and sell multiple products
• Proficient in Microsoft applications; Excel, Power Point, Word, Outlook

Nice To Haves

• Systems Proficiency: SAP/ BW, Salesforce.com, Metastorm, Five9 & Showpad

Responsibilities

• Support assigned sales group sales team and distribution in all aspects of order placement, program selling, PCR’s utilization, price discrepancies & clearing blocks, providing availability and delivery information, participate in process to allocate inventories.
• Enter, track, and manage large Farm and Hardware Orders
• Assist with large quotes that require PCRs/Manual Contracts/Workflows
• Track and communicate status of blocked and open orders
• Process requested and approved RGA’s both defective and new
• Assist in conversion and crossover process at distribution
• Liaison between marketing, channel & supply chain as needed
• Support up-selling to assigned accounts, communication of pricing, new products, sales program, order processing, and overall servicing of the accounts
• Utilize Salesforce to identify daily tasks, schedule calls, log customer information, and monitor sales results, complete account profile information and sales call details within the CRM
• Run key Business Warehouse reports for region and communicate to Field Support SBD365 Team
• Provide support to all distribution and Key End-users by means of order process, marketing, and merchandising
• Gain expertise on channel-specific pricing structures and programming

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree