Distribution Supervisor II

Farmer's Fridge Careers•Cleveland, OH

1d•$80,000 - $85,000•Onsite

About The Position

The Distribution Supervisor II is responsible for overseeing driver, fulfillment, and warehouse operations across the Cleveland, Pittsburgh, and Detroit markets (and any additional new markets as they are launched). In our start-up environment, every day brings something new. You will lead day-to-day operations to ensure accurate, efficient, and safe order fulfillment while maintaining high service standards. This includes overseeing hourly teams, coordinating inbound and outbound workflows, and ensuring productivity, quality, and safety expectations are consistently met. You will manage driver training, supervision, badging, hiring, and performance, while monitoring key metrics and addressing operational challenges in real time, and will partner cross-functionally with Operations, Quality, and Logistics to support service level goals and continuous improvement efforts. The role also includes vehicle and facility oversight and maintenance in the South market, along with the ability to step into the field to cover routes, support load-outs, and resolve day-to-day operational needs. This position plays a key role in driving team performance, accountability, and expansion into new markets. The typical shift for this position is Monday through Friday, 4am – 12pm, but will need flexibility to work nights, weekends, and holidays. Location: 4000 Orange Ave, Cleveland, OH 44115

Requirements

3-5 years of experience managing team members in an operations/warehouse setting across a dispersed territory
High School Diploma or equivalent
Strong Interpersonal Skills
Valid Driver’s License
Knowledge of Google Suite of products and/or Microsoft Office, Zendesk, Slack, CMS, Asana, Bridge, Paycor, and Routific
Ability to perform heavy physical work, including lifting up to 100 pounds occasionally and frequently lifting and/or carrying objects up to 50 pounds.

Nice To Haves

Enterprise Fleet Management experience is preferred

Responsibilities

Supervision of hourly employees, cross-docks, and vehicles
Training, onboarding, coaching, and auditing performance of driver team
Accept line-haul drop-offs of food ensuring safety/quality/cold chain are maintained and supervise the loadout of line-hauls to other markets
Auditing all fulfillment operations monthly
Delivery fleet maintenance
Address all vehicle safety concerns immediately
Schedule preventative maintenance
Track maintenance intervals and costs
Support Management in development of new SOPs and Team Training
Support in design of clear, comprehensive SOPs that outline best practices for operational processes, ensuring they meet company standards and regulatory requirements
Continuously refine and update SOPs, incorporating best practices and lessons learned to enhance operational efficiency and effectiveness
Participate in annual and quarterly planning sessions, documenting initiatives and leading them to completion throughout the timeframe
Serve as Fulfillment Employee Representative
Participate in Fulfillment Safety Committee meetings and complete required tasks
Implement any new changes to safety program and ensure current programs in compliance with Farmer’s Fridge Safety policies
Develop and implement cost control strategies across delivery personnel, and within distribution facilities
Identify areas for cost reduction without sacrificing quality or efficiency
Ensure site level operation KPIs are successfully met
Oversee site-level financial performance to ensure alignment with and achievement of budget targets.
Field Tasks (cover a route, audits, hiring in new markets) when needed
Audit upcoming fridges to ensure we have badging/access info and manage the fridge dry run process
Airport Signatory and Driver Badging