Distribution Project Coordinator

Catalent•Kansas City, MO

35d•Onsite

About The Position

Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually. Catalent’s Kansas City facility is home to our Oral & Specialty Drug Delivery, Biologics Analytical Services and Clinical Supply Services businesses. The site provides a range of integrated services for oral solid dosage forms, from formulation development and analytical testing to clinical and commercial-scale manufacture. The Kansas City facility is a Center-of-Excellence for our Biologics Analytical Services business. Our talented team has over 25 years of experience providing analytical services for stand-alone and integrated biologics projects. Catalent Pharma Solutions in Kansas City, MO is hiring for Distribution Project Coordinator. The Kansas City CDS Distribution Project Coordinator is responsible for senior customer account management and distribution of clinical supplies across all studies. The primary responsibility of this position includes managing distribution for clinical trial protocols, maintaining strong client relationships, and working closely with project management for study specific setup. This is a full-time, hourly, onsite position M-F 8am-4:30pm Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer, and Catalent employee.

Requirements

Associate degree is required; Bachelor’s degree is preferred.
ERP system experience; JD Edwards preferred
At least 2 years of Customer Service experience in a cGMP regulated environment is preferred.
Demonstrate strong analytical skills and problem-solving skills
Physical Requirements: Individual may be required to sit, stand, walk regularly and occasionally lift up to 25 pounds

Responsibilities

Coordinate and dispatch shipments of clinical trial material to sites, ensuring compliance with SOPs and the approved study-specific protocol.
Collaborate with Project Management to define distribution needs, align with project timelines, and ensure execution meets customer expectations/scope of services.
Act as the primary customer point of contact for distribution, leading internal and client meetings to facilitate project completion and issue resolution.
Manage the customer order pipeline and backlog, guiding S&OP teams and Distribution on scheduling and upcoming orders.
Generate, maintain, and review the Distribution Summary Protocol/Checklist for all shipments, ensuring conformance to Catalent Standards.
Anticipate, rectify, and report distribution problems to Project Management and the client; lead investigations and service complaint resolution.
Coordinate with the Distribution Department to schedule and manage international and large-volume shipments.
Support material management systems by reviewing distribution-specific material setup in ERP/IVRS and other client portals, including inventory monitoring.
Ensure financial and quality system accuracy by verifying billing codes, reviewing MRAPs, and documenting upstream quality issues.
Support quality assurance and team development by assisting with quality issue resolution, leading new hire training, and participating in customer audits and meetings.
Manages project initiation including kick-off meetings and protocol development.
Processes specialized purchase orders and coordinates new item number requests for distribution-only products.
Ensures timely and compliant shipment readiness, specifically handling dangerous goods documentation and daily operational escalations.
Acts as a subject matter expert for pharmaceutical import/export regulations and supports continuous process improvement projects.
All other duties as assigned

Benefits

Defined career path and annual performance review and feedback process
Diverse, inclusive culture
Positive working environment focusing on continually improving processes to remain innovative
Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives
152 hours of PTO + 8 paid holidays
Several Employee Resource Groups focusing on D&I
Dynamic, fast-paced work environment
Community engagement and green initiatives
Generous 401K match
Medical, dental and vision benefits effective day one of employment
Tuition Reimbursement - Let us help you finish your degree or start a new degree!
WellHub- program to promote overall physical wellness
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