Distribution Operations Manager (NPI/FTZ) - Google

Expeditors International of Washington, Inc.•Grapevine, TX

34d•Onsite

About The Position

Based at the customer site, the Distribution Operations Manager will work with business leads to define and manage business process and technology roadmaps, and lead change through collaboration, people leadership (influence without authority), and a customer-focused approach that fits the customer's culture. The role oversees key on-site processes that impact daily operations and provides insight, coaching, and guidance to peers to ensure all customer requests are completed within required timelines. The manager reviews impacts to inventory and logistics, using root-cause and corrective-action analysis to develop mitigation strategies. This role also partners with business leads and 3PL providers to manage operational performance, NPI launches, and FTZ readiness, using data, analytics, and strong people leadership to drive issue resolution, continuous improvement, and a customer-centric culture.

Requirements

Excellent customer service orientation and stakeholder management skills.
Strong written and verbal communication; able to present complex data in a clear story.
Bachelor's degree in a related field or equivalent experience.
5-8+ years in distribution/DC operations or 3PL management (hub/high-volume environments preferred).
Demonstrated NPI launch leadership; FTZ experience strongly preferred.
Intermediate to advanced SQL skills, including ability to write and run queries in BigQuery or similar tools.
Experience building and maintaining Tableau (or equivalent) dashboards.
Ability to define, develop, and document business processes and procedures.
Proven self-starter who can work independently in a fast-paced, high-ambiguity environment with minimal oversight.
Minimum 3 years of demonstrated project-management experience.
Working knowledge of WMS/TMS, Jira/ServiceNow, Looker/Tableau, and PDCA/DMAIC/A3 frameworks.

Nice To Haves

PMI, PRINCE2, or Six Sigma certification strongly preferred; Green Belt a plus.

Responsibilities

Be the single point of contact to manage all DFW NPI/FTZ operational exceptions, escalations, and reporting.
Manage and monitor KPIs (OTIF, dock-to-stock, inventory accuracy, ticket SLAs, FTZ audit readiness, NPI go-live metrics, cost savings) and drive corrective actions.
Day-to-Day operations management (boots on the ground) in a 1.2M+ sqft. warehouse
Drive alignment and prioritization of initiatives in a fast-paced environment with many interdependencies.
Prioritize and align initiatives in a fast-paced environment with many interdependencies.
Partner closely with 3PL and key internal/external stakeholders to stabilize and improve processes on-site and off-site.
Ensure on-time execution of inbound, outbound, and inventory processes that impact daily operations.
Coordinate locally between DFW facilities and other sites as needed; support occasional off-shift/on-call coverage (10-20% local travel).
Use SQL/BigQuery and Tableau (or similar tools) to pull data from WMS/TMS, SAP and other back-end tables; build dashboards and ad-hoc reports to troubleshoot issues (e.g., ship-confirmed vs. not received loads, carrier scan gaps, AutoRadar signals, lead-core deliveries).
Translate ambiguous, edge-case operational problems into clear analytical questions and data-driven recommendations.
Monitor customers Unified Ticketing System tracking systems issue; escalate with clear, accurate data.
Review and update team processes and SOPs with a continuous improvement mindset (PDCA, DMAIC, A3).
Lead and/or support cost-saving and process-optimization projects; recommend best practices to the customer and 3PL partners.
Create and maintain pilots, trackers, and consolidated views of NPI/FTZ initiatives and volumes by site.
"Read the room" and manage communications effectively with customer leaders, 3PL operations, transportation, hubs and spokes.
Facilitate cross-functional meetings; publish meeting notes, action items, and status reports for internal and external stakeholders.
Provide clear, concise updates and recommendations