Distribution Line Coordinator - Coordinator Sr.

American Electric Power•Muncie, IN

About The Position

Responsible for conducting and coordinating distribution line training, procuring, inspecting and testing tools and equipment, conducting investigations and answering customer complaints. The functions listed below are for a SG 06 Distribution Line Coordinator. Additional responsibilities will be required for a SG 07 Distribution Line Coordinator Sr. level. At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.

Requirements

High School Diploma or GED.
Minimum of 5 years' experience in distribution line or distribution engineering, or equivalent related experience, including good working knowledge of distribution operations activities (for SG 06).
Minimum of 7 years' experience in distribution line or distribution engineering, or equivalent related experience, including good working knowledge of distribution operations activities (for SG 07).
Must possess interpersonal skills necessary to deal with internal and external customers in a professional manner.
Valid State Driver’s license.

Responsibilities

Investigate damage complaints and prepare reports detailing findings and make recommendations to resolve complaints.
The damage complaints may include but not be limited to: service quality, high or low voltage, landscape damage caused by company equipment or personnel, etc.
Assist with prechecking jobs, customer contacts, work with stores, distribution crews and applicable supervision to secure and provide the necessary tools and equipment for the crew personnel.
Support technical training needs when requested and coordinate training with technical trainers if needed.
Conduct distribution line training as needed.
Inspect and test distribution line tools and equipment.
Promote and enforce the Company's Accident Prevention, Safety and Health Programs, and assist line crews on jobs as required for work area protection and ground worker assistance.
Support service restoration activities and assume other duties and responsibilities as assigned.