Distribution Coordinator

Jeeter•Tyngsborough, MA

About The Position

The Distribution Coordinator is responsible for customer service and support, delivery scheduling and communication. The most critical responsibility is to ensure that orders arrive on-time and customer service is maintained at the highest level possible.

Requirements

Must be at least 21 years of age per state law
Excellent verbal and electronic communication skills
Strong customer service skills
Ability to perform under pressure, meet deadlines, and prioritize
Has a high attention to detail and strong sense of organization
Excellent analytical and problem-solving skills
Ability to work with little supervision and track multiple processes
High School Diploma or GED
2+ Distribution & Logistics experience
Working knowledge basic software systems, including Microsoft Office Suites, G Suites, etc

Nice To Haves

Working knowledge of METRC and/or Leaf Link software - preferred
2+ years Scheduling & Routing experience - Preferred

Responsibilities

Effectively coordinates and plans deliveries, ensuring orders arrive on-time while maximizing efficiency as much as possible.
Maintains and follows most effective delivery schedules ensuring resources are being maximized and we are controlling cost.
Maintains regular communication with customers regarding delivery timings, and schedules deliveries to meet customer needs.
Collaborates closely with the Sales Team to enhance customer satisfaction and addresses client requirements.
Oversees critical documents, including invoices, manifests, and cash receipts.
Monitors and records metrics related to product rejections, delivery rescheduling, and other delivery-related exceptions.
Ensures accurate and complete entry of all orders in the METRC system.
Actively works with drivers and customers to resolve any delivery issues.
Continuously identifies and implements strategies to improve the overall customer experience.
Follow up on delivery exceptions, report recurrent issues, and ensure effective resolution.
Addresses issues raised by customers and sales representatives promptly and professionally.
Maintains accurate scheduling boards
Assists in the implementation of new software systems and technologies
Regularly reviews open order reports to ensure up-to-date and accurate status.