Distribution Clerk I

Xylem•Rockford, IL

14d•$18 - $22

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Role: The Distribution Clerk supports the daily administrative and customer service functions within the distribution center. This role manages incoming communication to the shared mailbox, ensuring timely and professional responses to both internal and external inquiries. The clerk assists with order tracking, shipment status updates, and coordination across departments to resolve issues efficiently.

Requirements

2+ years of experience in shipping and receiving, or similar role
ERP system experience, SAP preferred
Customer Service experience
Proficient in Microsoft Office and comfortable with cross-functional communication.
Strong written communication and email etiquette required.

Nice To Haves

Forklift experience preferred
Cycle counting experience preferred

Responsibilities

Monitor and manage the DC shared email inbox; ensure timely, accurate, and professional responses.
Partner with Shipping, Receiving, and Inventory teams to resolve customer or internal inquiries.
Update SAP transactions, reports, or shipment records as needed (training available).
Assist with cycle counts, reconciliation, and order documentation when necessary.
Provide general administrative support for the DC, including reporting, filing, and communication tracking.
Uphold strong attention to detail and ownership of inquiries from start to resolution.
Other duties as assigned by management/supervisor