Distribution Channel Account Manager

Mitel•Troy, OH

About The Position

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available. Overview The Distribution Channel Account Manager supports the day-to-day management and execution of Mitel's distribution channel across the United States and Canada. This role works closely with the Manager, Channel Account Management to ensure distributor alignment, operational efficiency, partner enablement, and consistent execution of Mitel's channel programs. The ideal candidate is highly organized, process-driven, and comfortable working across multiple distributors, internal teams, and reseller partners within a two-tier channel model.

Requirements

5+ years of experience in channel sales, partner operations, or a customer-facing support role
2+ years of experience working in distribution sales
Familiarity with distribution partners and reseller ecosystems preferred
Experience supporting enablement, onboarding, or sales programs
CRM experience (Salesforce preferred)
UCaaS/CCaaS, telecommunications, or technology industry experience preferred
Strong understanding of two-tier distribution and indirect sales models
Clear, professional communication and coordination skills
Strong organizational skills and attention to detail
Process-driven execution and follow-through
Ability to manage multiple distributors and priorities simultaneously
Curiosity and eagerness to learn products, programs, and partner dynamics

Responsibilities

Manage the assigned distribution partners across the U.S. and Canada.
Serve as a primary point of contact for distributor operational needs, program questions, and partner enablement coordination.
Support distributor alignment to Mitel's channel strategy, programs, and go-to-market priorities.
Coordinate onboarding, training, and certification activities for distributor-supported partners.
Ensure distributors are equipped with current product information, pricing updates, promotions, and sales tools.
Ensure execution of distributor-led enablement initiatives, webinars, and partner communications, and provide support where needed.
Collaborate with the Channel Account Management Manager with account planning and territory coverage in Track and support distributor-driven pipeline activity, deal registration, and partner engagement.
Ensure timely follow-through on distributor requests, escalations, and action items.
Work closely with Channel Operations, Sales, Marketing, PLM, and Finance to support distribution programs and workflows.
Coordinate promotions, SPIFs, MDF activities, and program updates through distribution.
Provide feedback from distributors to internal teams to improve programs and processes.
Maintain accurate CRM records related to distributor activity, partner engagement, and program participation.
Track distributor metrics including onboarding progress, certification status, and enablement adoption.
Support reporting and dashboards used to measure distribution performance and partner readiness.

Benefits

Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more!
Benefits may vary based on full-time or part-time employee status.

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