Distribution Center Supervisor

Clopay•Greensboro, NC

12h

About The Position

Clopay Corporation is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success, and we are looking for dynamic individuals to join our team. We have an excellent opportunity for a Distribution Center Supervisor in our Greensboro Distribution Center. In this position, the successful candidate will be responsible to: Make customer service and customer satisfaction a high priority. Assist CSR's with elevated customer issues. Administer order entry control and pricing policies consistent with company guidelines. Hire, train and develop employees to work productively with high sense of urgency and positive customer service attitude. Manage inventories to achieve high service level, planned inventory turns and minimize slow moving inventory. Administer division price policy consistent with division guidelines Manage expenses and operating ratios to perform at or better than budget. Work closely with manufacturing plants to assure product availability is on time and complete. Order product for Distribution Center from various sources. Communicate with customers both in person and on the telephone, while executing superior customer service and communication skills. Assist in pricing of quotes and orders under automation system controls. This is a working supervisor position and requires working in the warehouse daily, lifting 50lbs frequently, bending, twisting and climbing.

Requirements

A Bachelor's degree is preferred or combination of experience and education.
A minimum of 2 years supervisory experience, preferably in a Warehouse or Distribution Center setting.
Forklift experience/certification is required.
Ability to lift up to 50 lbs on a routine basis and 75 lb occasionally. Ability to stand, bend, twist and climb frequently.
Good computer skills.
Outstanding customer service skills.

Responsibilities

Make customer service and customer satisfaction a high priority.
Assist CSR's with elevated customer issues.
Administer order entry control and pricing policies consistent with company guidelines.
Hire, train and develop employees to work productively with high sense of urgency and positive customer service attitude.
Manage inventories to achieve high service level, planned inventory turns and minimize slow moving inventory.
Administer division price policy consistent with division guidelines
Manage expenses and operating ratios to perform at or better than budget.
Work closely with manufacturing plants to assure product availability is on time and complete.
Order product for Distribution Center from various sources.
Communicate with customers both in person and on the telephone, while executing superior customer service and communication skills.
Assist in pricing of quotes and orders under automation system controls.