Distribution Center Supervisor

Clopay•Fremont, CA

6d•$70,304 - $80,000

About The Position

At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business. Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening – from homes to businesses and beyond. By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America’s Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers. We currently have an opening for a Customer Service Representative in our Manassas location. Responsibilities include: In this position, the successful candidate will perform the following job responsibilities: Make customer service and customer satisfaction a high priority. Assist CSR's with elevated customer issues. Administer order entry control and pricing policies consistent with company guidelines. Hire, train and develop employees to work productively with high sense of urgency and positive customer service attitude. Manage inventories to achieve high service level, planned inventory turns and minimize slow moving inventory. Administer division price policy consistent with division guidelines Manage expenses and operating ratios to perform at or better than budget. Work closely with manufacturing plants to assure product availability is on time and complete. Order product for Distribution Center from various sources. Communicate with customers both in person and on the telephone, while executing superior customer service and communication skills. Assist in pricing of quotes and orders under automation system controls. This is a working supervisor position and requires working in the warehouse daily, lifting 50lbs frequently, bending, twisting and climbing.

Requirements

A Bachelor's degree is preferred or combination of experience and education.
A minimum of 2 years supervisory experience, preferably in a Warehouse or Distribution Center setting.
Forklift experience/certification is required.
Ability to lift up to 50 lbs. on a routine basis and 75 lbs. occasionally. Ability to stand, bend, twist and climb frequently.
Good computer skills.
Outstanding customer service skills.

Responsibilities

Make customer service and customer satisfaction a high priority.
Assist CSR's with elevated customer issues.
Administer order entry control and pricing policies consistent with company guidelines.
Hire, train and develop employees to work productively with high sense of urgency and positive customer service attitude.
Manage inventories to achieve high service level, planned inventory turns and minimize slow moving inventory.
Administer division price policy consistent with division guidelines
Manage expenses and operating ratios to perform at or better than budget.
Work closely with manufacturing plants to assure product availability is on time and complete.
Order product for Distribution Center from various sources.
Communicate with customers both in person and on the telephone, while executing superior customer service and communication skills.
Assist in pricing of quotes and orders under automation system controls.
This is a working supervisor position and requires working in the warehouse daily, lifting 50lbs frequently, bending, twisting and climbing.