Distribution Center Production Manager

Citi Trends-posted about 20 hours ago

Full-time • Manager

Darlington, SC

1,001-5,000 employees

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The Distribution Center Production Manager is responsible for overseeing the efficient operations of a distribution center, ensuring that all logistics, inventory management, and order fulfillment processes run smoothly and meet organizational goals. This role involves leading a team of supervisors and staff, optimizing workflows, maintaining high safety and quality standards, and driving continuous improvement initiatives. This position requires strong leadership, problem-solving skills, and experience in logistics and warehouse management. The Distribution Center Production Manager will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.

Supervise daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, receiving, packing, shipping, and customer service
Schedule and oversee warehouse team, and manage the flow and quality of work to maximize efficiency and minimize overtime
Inspect equipment, tools, and machinery regularly, and oversee general maintenance when necessary
Meet regularly with warehouse Supervisors, Coordinators and Leads to analyze productivity and develop actionable plans for loss prevention
Oversee and manage logistics for transporting products to customers and company facilities, communicating with Supply Chain and Distribution Center Leadership teams, drivers and air partners to ensure efficient delivery of packages
Handles special projects and assignments as needed
Performs other duties as may be assigned

Proficiency or working knowledge of and experience with Lean and Kaizen principles
Work assignment and labor planning
Shift coordination and workload balancing
Prioritization of tasks in fast-paced environments
Monitoring attendance and productivity
Tracking productivity, accuracy, and quality metrics
Conducting quality checks and audits
Identifying performance gaps and implementing corrective actions
Managing workflow, backlog, and throughout
On-the-job training and coaching
SOP enforcement and documentation adherence
Ensuring safety and compliance with company policies
Cross-training associates to improve flexibility
Identifying operational bottlenecks
Escalating issues appropriately to managers
Supporting continuous improvement initiatives
Handling special projects and operational changes
Inbound receiving, put-away, and outbound shipping processes
Inventory control basics
Order fulfillment and staging
Understanding warehouse layout and material flow
Warehouse Management Systems (WMS)
Basic data entry and report interpretation
Productivity and quality tracking tools
Familiarity with scanners, RF devices, or barcode systems
Knowledge of warehouse safety standards
Understanding of material handling equipment (e.g., pallet jacks, conveyors, forklift certification a plus)
Ergonomic and hazard awareness
Clear verbal communication with associates and managers
Ability to explain procedures and expectations
Active listening and responding to questions from associates
Professional written communication for reports and documentation
Leading by example on the floor
Providing constructive feedback
Motivating associates to meet productivity and quality goals
Supporting new hires and underperforming associates
Managing interpersonal conflicts calmly and fairly
Maintaining professionalism under pressure
Building trust and credibility with associates
Adapting leadership style to different personalities
Holding associates accountable to standards
Taking responsibility for department results
Supporting management decisions and initiatives
Demonstrating reliability and consistency
Strong organizational skills
Time management and adaptability
Attention to detail
Ability to work independently with minimal supervision
Dependability and strong work ethic
Willingness to learn and improve processes
Ability to read and understand documents such as general correspondence, department reports, and office procedures.
Ability to speak effectively with employees of the company.
Bachelor’s Degree + 1 year work experience or Associate’s + 4 years’ work experience or High School/GED + 6 years’ work experience; or equivalent combination of education and experience
Proficiency with warehouse procedures and policies
Excellent problem-solving skills and leadership qualities
Ability to work collaboratively with all levels of company staff
Ability to deliver effective feedback, both written and verbal

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