Distribution Admin Support Specialist

Berkley•Wilmington, DE

6d•Hybrid

About The Position

The Support Specialist is a key member and extension of the Distribution team, focused on the administrative tasks that deliver a seamless, high-quality experience for our agents and internal partners. This role supports the full agency lifecycle, from onboarding through ongoing support, while ensuring licensing and appointment compliance. The ideal candidate is service-minded, detail-oriented, and thrives in a collaborative, fast-paced environment. What you can expect: Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent Internal mobility opportunities Visibility to senior leaders and partnership with cross functional teams Opportunity to impact change Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

Requirements

High school diploma or equivalent; Associates or Bachelors degree preferred
Strong attention to detail and commitment to accuracy
Excellent written and verbal communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong organizational and time-management skills
Proficiency in Microsoft Office (Outlook, Excel, Word)
Ability to work independently while also contributing as part of a team

Responsibilities

Serve as a primary point of contact for agent inquiries via phone and email
Support new agency onboarding and manage ongoing agency lifecycle tasks
Ensure licensing and appointment compliance in accordance with state regulatory requirements
Maintain accurate records and documentation related to agent licensing and appointments
Run monthly reports and distribute them to agents and internal partners
Provide administrative and operational support to Agency Experience Managers (AEMs)
Assist with processes across multiple functional areas within Distribution Administration
Uphold professionalism, confidentiality, and a strong customer service mindset at all times