Admin Support Specialist

UNC-Chapel Hill • Chapel Hill, NC

4d

About The Position

Provide customer service and administrative telephone, email, and in-person support to Transportation & Parking customers who need access to campus. Customers include all UNC and UNC Hospital students, employees, and visitors. This position works with campus unit parking coordinators to assign employee parking and service access. This position operates in a busy work environment that requires the ability to plan and make independent decisions, handle high- pressure situations, defuse difficult customer service situations, and develop resolutions. This position adjudicates appeals for parking citations. Position includes working in Microsoft Office Suite for records, reports, and other office functions, and cash handling, deposits, and cashiering to process payments for parking fees and services. This position is responsible for promoting the commuter alternative program ( CAP ) to reduce single occupancy vehicles to campus. Positions are required to manage multiple parking systems and software applications to provide customer service in the Transportation & Parking operations Center. Transportation and Parking staff are considered mandatory/ severe weather essential employees and may be required to report to work or remain on the job unless otherwise directed by supervisors during Adverse Weather and Emergency Events.

Responsibilities

• Provide customer service and administrative support via telephone, email, and in-person to Transportation & Parking customers.
• Work with campus unit parking coordinators to assign employee parking and service access.
• Plan and make independent decisions in a busy work environment.
• Handle high-pressure situations and defuse difficult customer service situations.
• Adjudicate appeals for parking citations.
• Work in Microsoft Office Suite for records, reports, and other office functions.
• Perform cash handling, deposits, and cashiering to process payments for parking fees and services.
• Promote the commuter alternative program (CAP) to reduce single occupancy vehicles to campus.
• Manage multiple parking systems and software applications to provide customer service.
• Report to work or remain on the job during Adverse Weather and Emergency Events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed