DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64081771

State of Florida

23h • $43,000 - $47,000 • Onsite

About The Position

This position serves as the Distributed Computer Systems Specialist and works under the general supervision of the Data Processing Administrator-SES (DPA), position 64061884. This position is responsible for technical work installing, implementing, maintaining, and supporting multiple distributed computer systems for use by end-users including the hardware, software, and communications components of distributed systems.

Installs and implements distributed computer systems hardware, software, and communications components including enhancements and upgrades. Edits and modifies configuration files for the distributed computer system OS, applications for communicating with other computers, printers, and other peripheral equipment. Monitors the use of software and hardware through the network and provides for on-going identification and resolution of user needs. Conducts on-site system reviews to evaluate user compliance to systems standards and procedures. Operates equipment in conjunction with the DPA to test new programs. Conducts on-going support to identify methods/ techniques for improving the use of existing hardware, software, and to improve written documentation. Assists the DPA in the development and coordination of distributed infrastructure plan (both short and long term) for the LAN. Responsible for directing the work to the other DCSS positions for projects at the direction of the DPA. Including monitoring and completing IT tickets assigned to team, distributing work and maintaining a balance of workload throughout the team. Image computers and laptops with new images provided by the Network Administrator. Provides reports to the DPA on the daily task and projects.

Serves as liaison with vendors in solving routine problems with the communication components. Coordinates the repair or installation of telecommunication components. Configures and troubleshoots cellular devices. Onsite backup to Network Administrator for any emergency issues needing to be handled right away. Ability to follow detailed instructions. High level of attention to details. Prepare and update required documentation. Responsible for monitoring, ordering and stocking of hardware supplies as needed by the DPA.

Serves as the purchasing agent for all IT purchases at Baker, Flagler, and Volusia CHDs. Receives all items in the purchasing system. Reconciles invoices; and identify and resolve discrepancies. Prepares surplus pallets and documentations needed for the county and auctioneers. Submits county surplus tickets and coordinates surplus pickup with the auctioneer and facilities department.
Serves as a representative for Audio Visual equipment. Responsible for supporting and troubleshooting video conferencing systems and components, scheduling sessions, establishing connections, and sharing computer content.

Requirements

• Ability to process information logically and solve problems.
• Ability ro plan, organize, and coordinate work to meet established deadlines.
• Must be willing to physically come in the office to perform the duties & responsibilities of the positions
• Must have current authorization to work in the United States without employer sponsorship
• Must have hands-on experience with troubleshooting a wide variety of computer software, hardware, peripherals, and other IT equipment
• Must have experience resolving issues remotely through a call center
• Must have experiences with biling and/or purchase order discrepenancies
• Must be a current Florida Department of Health employee, in a Selected Exempt Service (SES), Career Service (CS), or Other Personal Services (OPS) position

Nice To Haves

• Genuine passion for providing excellent customer service and a problem-solving attitude.
• Team-oriented, possess a positive attitude, and work well with others.
• Basic networking knowledge to support desktop issues.

Responsibilities

• Installing and implementing distributed computer systems hardware, software, and communications components including enhancements and upgrades.
• Editing and modifying configuration files for the distributed computer system OS, applications for communicating with other computers, printers, and other peripheral equipment.
• Monitoring the use of software and hardware through the network and provides for on-going identification and resolution of user needs.
• Conducting on-site system reviews to evaluate user compliance to systems standards and procedures.
• Operating equipment in conjunction with the DPA to test new programs.
• Conducting on-going support to identify methods/ techniques for improving the use of existing hardware, software, and to improve written documentation.
• Assisting the DPA in the development and coordination of distributed infrastructure plan (both short and long term) for the LAN.
• Responsible for directing the work to the other DCSS positions for projects at the direction of the DPA. Including monitoring and completing IT tickets assigned to team, distributing work and maintaining a balance of workload throughout the team.
• Imaging computers and laptops with new images provided by the Network Administrator.
• Providing reports to the DPA on the daily task and projects.
• Serving as liaison with vendors in solving routine problems with the communication components.
• Coordinating the repair or installation of telecommunication components.
• Configuring and troubleshooting cellular devices.
• Onsite backup to Network Administrator for any emergency issues needing to be handled right away.
• Preparing and updating required documentation.
• Responsible for monitoring, ordering and stocking of hardware supplies as needed by the DPA.
• Serving as the purchasing agent for all IT purchases at Baker, Flagler, and Volusia CHDs.
• Receiving all items in the purchasing system.
• Reconciling invoices; and identify and resolve discrepancies.
• Preparing surplus pallets and documentations needed for the county and auctioneers.
• Submitting county surplus tickets and coordinates surplus pickup with the auctioneer and facilities department.
• Serving as a representative for Audio Visual equipment.
• Responsible for supporting and troubleshooting video conferencing systems and components, scheduling sessions, establishing connections, and sharing computer content.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed