DISTRIBUTED COMPUTER SYSTEMS ANALYST - 48004507

State of Florida•Orlando, FL

5d•$42,562 - $46,818

About The Position

Vocational Rehabilitation (VR) is a federal-state program that helps people who have physical or mental disabilities get or keep a job. VR is committed to helping people with disabilities find meaningful careers. Our Mission is "to help people with disabilities find and maintain employment and enhance their independence." Our Vision is "to become the first place people with disabilities turn when seeking employment and a top resource for employers in need of qualified employees. The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions. The employee must interact courteously with others. The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit. Attendance is an essential function of this position. This is technical and administrative work supporting a statewide distributed computer systems network for use by end-users including hardware, software, and telecommunication components of distributed systems. The employee supports multiple office sites, which may require extensive travel. The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions. The employee must interact courteously with others. The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit. Attendance is an essential function of this position. This is technical and administrative work supporting a statewide distributed computer systems network for use by end-users including hardware, software, and telecommunication components of distributed systems. The employee supports multiple office sites, which may require extensive travel.

Requirements

Knowledge of: Distributed processing operations, software, procedures, and equipment.
Knowledge of: Problem-solving techniques.
Knowledge of: Computers and software.
Knowledge of: The principles, practices and techniques of computer systems analysis.
Knowledge of: Network wiring/cabling.
Knowledge of: Telecommunications principles, equipment, procedures, and terminology.
Ability to: Troubleshoot telecommunication issues.
Ability to: Process information logically and solve problems.
Ability to: Develop training programs related to distributed processing operations and procedures.
Ability to: Troubleshoot and resolve problems with distributed computer systems components.
Ability to: Identify and define user needs.
Ability to: Communicate effectively.
Ability to: Establish and maintain effective working relationships with others.
Ability to: Prioritize, plan, organize and coordinate work assignments.
Ability to: Lift technology equipment weighing up to 50 pounds on a frequent basis.

Responsibilities

Assists in writing and maintaining up-to-date technical documentation and operating procedures for supported offices, networks, hardware, software, and applications.
Maintains current knowledge of telecommunications systems (hardware and software).
Follows the standard implementation of policies, procedures, best practices, and systems operations.
Performs infrastructure related tasks, such as Active Directory users and computers.
Maintains technology equipment inventory.
Assists with computer and network support for the Division’s offices located throughout the state to include but not limited to, office relocations/closures, circuit installations/deletes, router installations/removals, switch configurations and deployments, electrical requirements, and network cabling.
Performs computer Imaging, configuration, setup, and relocation.
Acts as Group Administrator for certain aspects of Hosted VoIP Service for area offices.
Troubleshoots Local Area Networks (LAN), Personal Computers (PC) and the Division’s systems/applications issues.
Handles incidents and service requests accurately and in a timely manner.
Ensures IT Training for New Employees is provided in a timely manner and delivered following training guidelines.
Delivers other relevant IT training as necessary.
Assists with developing IT training materials for the Division.

Benefits

State of Florida Retirement - 3% Employee Contribution Required
10 Paid Holidays annually
Annual Leave - 104 annually
Sick Leave - 104 hours annually
Health Insurance for Individual or Family Coverage – State pays 80% of premium-Life Insurance – State pays premium for $25,000 basic term life insurance for full time employee
Additional supplemental insurances are available such as dental, vision, etc.
Tax Deferred Medical and Child Care Reimbursement Accounts available
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Career Growth
Maternity and Parental Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Ongoing comprehensive training provided