DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000202
About The Position
The Distributed Computer Systems Analyst reports to the Information Systems Director within the Executive Office of the Governor's Office of Information Systems. Core Technical Skills: Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. Perform hardware upgrades and replacements. Manage user accounts and permissions. Manage software licensing and compliance. Maintain accurate inventory of hardware and software. Configure and support network printers. Troubleshooting and Problem Resolution: Diagnose and resolve complex hardware, software, and network issues. Troubleshoot issues related to operating systems (Windows), applications (Microsoft Office Suite, specialized software), and peripherals. Troubleshoot issues with mobile devices (iOS, Android) and their integration with enterprise systems. Troubleshoot hardware failures and perform repairs. Troubleshoot software installation and configuration issues. Support and Customer Service: Provide on-site and remote technical support to end-users. Respond to support requests via phone, email, and ticketing system. Receive and manage escalated tickets, ensuring timely resolution. Maintain a professional and courteous demeanor when interacting with end-users. Provide excellent customer service and ensure user satisfaction. Accurately document all support activities in the ticketing system. Knowledge Management and Improvement: Identify and document recurring issues and contribute to the development of permanent solutions. Create and maintain knowledge base articles and documentation for common issues and resolutions.
Responsibilities
- Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
- Perform hardware upgrades and replacements.
- Manage user accounts and permissions.
- Manage software licensing and compliance.
- Maintain accurate inventory of hardware and software.
- Configure and support network printers.
- Diagnose and resolve complex hardware, software, and network issues.
- Troubleshoot issues related to operating systems (Windows), applications (Microsoft Office Suite, specialized software), and peripherals.
- Troubleshoot issues with mobile devices (iOS, Android) and their integration with enterprise systems.
- Troubleshoot hardware failures and perform repairs.
- Troubleshoot software installation and configuration issues.
- Provide on-site and remote technical support to end-users.
- Respond to support requests via phone, email, and ticketing system.
- Receive and manage escalated tickets, ensuring timely resolution.
- Maintain a professional and courteous demeanor when interacting with end-users.
- Provide excellent customer service and ensure user satisfaction.
- Accurately document all support activities in the ticketing system.
- Identify and document recurring issues and contribute to the development of permanent solutions.
- Create and maintain knowledge base articles and documentation for common issues and resolutions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
