DISTRIBUTED COMPUTER SYSTEMS ANALYST - 65000338

State of Florida • Tallahassee, FL

3d

About The Position

This position serves as an Enterprise Systems Support technician providing technical support for Department of Elder Affairs’ headquarters and field office staff. Limited support, in the form of new account and password reset requests, is provided to Area Agencies on Aging and service providers’ staff.

PAY:
Salary will be commensurate with experience and qualifications, ranging from $42,561.60, annually.

Responsibilities

• Receive, prioritize, diagnose, research, document, and resolve service requests for hardware, software, applications, peripherals, and network connectivity for in-office and mobile staff.
• Configure and setup hardware, software, peripherals, network connectivity, and install specialty applications/software (as necessary) for in-office and mobile staff.
• Escalate incidents, when necessary, to maintain service level expectations.
• Develop supportive documentation for future use by other members of the MIS Operations team and Information Technology staff.
• Configure and setup in-office and mobile telephonic devices.
• Provide assistance (as necessary) with the re-location of electronic equipment.
• Provide assistance (as necessary) with tasks related to inventory, surplus, and destruction of electronic equipment.
• Effectively demonstrate commitment to the Enterprise Systems Support team by engaging in open communication, sharing job and task knowledge with team members, taking initiative to help resolve recurring issues, working productively, and maintaining a high quality of work.
• Create value to the agency by providing excellent customer service demonstrated through courteous interaction, decrease in team response time, and decrease in call duration.
• Attendance is an essential function of this job.
• Perform other duties and tasks, as assigned by the Chief Information Officer.

Benefits

• State Group Health Insurance Coverage;
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees