DISTRIBUTED COMPUTER SYSTEMS ADMIN - SES - 80080676

State of Florida•Alachua, FL

22h

About The Position

This position is located within the Department of Juvenile Justice, Bureau of Information Technology (IT). Incumbent will serve as the IT Manager for DJJ’s Central Region, managing a team of technical staff working on infrastructure composed of the newest technologies. The home office for this position will be located in DJJ’s Central Region. Our team supports a client server environment with web-based applications using Microsoft Windows 10, MS Server 2016/2019, Microsoft 365, MS SQL, and .Net tools.

Nice To Haves

Experience supervising or managing information technology support staff.
Server Operating Systems, Installation - Operations - Troubleshooting: Windows Server 2016- 2019.
Desktop/Laptop Operating Systems, Installation - Operations - Troubleshooting: Windows 10 Desktop/Laptop/Mobile Device/Server/Network Hardware Troubleshooting and Repair.
Network (WAN\LAN) Equipment Installation, Operations, and Troubleshooting.
Data Backup and Recovery.
Utilization of Microsoft Office 365.
Customer Support and Interaction.
Project Planning and Reporting.
Asset Management and Reporting.
Performance Measurement and Quality Assurance.

Responsibilities

Supervise seven staff providing desktop and infrastructure support to the Department located across six counties within DJJ’s Central region performing the following:
File server configuration and administration (Active Directory - Security - Virus Protection)
Network account establishment and/or removal.
Customer data backup.
Software installation and update.
Set-up and maintenance of local training rooms.
Work order resolution and follow-up.
Network (LAN\WAN) monitoring.
New or replacement equipment set up.
Existing equipment troubleshooting and repair.
Equipment\software research for Information Resource Request (IRR) preparation.
Equipment inventory.
Equipment surplus and relocation.
Customer interaction - software\hardware operation orientation training.
Assure staff maintain technical proficiency.
Performance measurement and data reporting.
Asset management and evaluation.
Regional project planning and reporting.
Regional resource planning and management.
Customer management coordinator.
Regional quality assurance.
Conduct staff and customer meetings and site visits.
Implement plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency technology utilization needs.
Conduct and verify data backup of servers within the supported sites.
Confer with customers to discuss issues such as computer data access needs, security violations, data security, technology equipment needs/recommendations, technology applications/software needs/recommendations, and technology service quality.
Assure access privileges are granted and removed as directed by supervisors and IT management.
Identify infrastructure equipment upgrade and replacement needs.
Monitor technology performance and report to IT management issues and capacity recommendations.
Maintain and implement the IT plan of action for the region’s response to an incident or disaster event.
Follow-up meetings with customers to discuss IT service satisfaction status and issues.
Generate and provide IT management reports on equipment, software, application, customer, and support data.
Review processes and activities within the region for adherence to established standards and policies and report findings to IT management.
Review work order data to assure all support activities are documented and issues/requests are accurately resolved.