Distinguished, Technical Program Manager

Wal-Mart•Bellevue, WA

37d

About The Position

We are looking for a Distinguished Technical Program Manager to lead programs that will build and scale our technology platform to deliver our mission. As a Distinguished Technical Program Manager, you will be the owner and driver of several complex programs, forming a portfolio of efforts to meet the business goals that support the strategic vision. This role will focus on our International markets. About Team: Customer Care Technology The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. Our mission is to help customers save money and live better.

Requirements

Proven expertise in leading large-scale, cross-functional, and complex initiatives that span many business units and years
Strong technical leadership with the ability to design and oversee end-to-end system solutions across software, hardware, and cloud infrastructure.
Exceptional stakeholder management skills to align priorities, resolve conflicts, and secure buy-in across cross-functional teams.
Ability to analyze risks, develop mitigation plans, and drive programs to successful completion under resource and timeline constraints using data and relationships
Excellent business communication skills to influence decisions and present clear, data-driven narratives.
Experience mentoring teams and driving continuous improvement in processes and engineering practices.
Option 1: Bachelor's degree in computer science, information technology, engineering, or related area and 7 years' experience in engineering, engineering program management, technical program management, product management, or related area.
Option 2: 9 years' experience in engineering, engineering program management, technical program management, product management, or related area.

Nice To Haves

Certification in Project Management.
Master's degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 5 years' experience in product design.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Be on the front line with our internal International Walmart business and technology stakeholders to secure alignment, communicate progress, and resolve conflicts across multiple initiatives.
Define and manage large-scale technical programs, coordinating cross-functional teams and dependencies to achieve strategic objectives.
Lead end-to-end system solution design, ensuring alignment with business goals and technical requirements.
Drive risk identification, mitigation, and issue resolution to maintain program momentum and delivery quality.
Mentor team members on technical leadership, program management best practices, and effective communication.
Analyze data to inform decisions, optimize resource allocation, and accelerate program timelines.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.