Distance Learning Support Technician - Darden School of Business (Staff Wage)

University of Virginia

20h • Onsite

About The Position

The Darden School of Business has an opportunity for a part-time (15 hours a week) Distance Learning Support Technician to join its team in Charlottesville, VA. This position provides technical support for our live online learning programs including our professional degree program’s distance learning classes.
This is an in-person position based in Charlottesville, VA, supporting evening classes with a typical schedule of 5:00–9:00 p.m. Please note this is part-time hourly wage position and is not eligible for benefits.
Responsibilities Include:
Web Conferencing:
Set up equipment and tests for primary and backup studios.
Record and post on-line classes to the learning management system.
Online class support includes live troubleshooting for remote students and faculty instructor and training to students between class sessions.
Audio/Video Production:
Work in-studio with staff and faculty to produce asynchronous content, including course materials and tutorials.
Edit studio recordings using Adobe Creative Suite.
IT Support:
Continually monitor and update studio and technician hardware and software.
Gather valuable feedback from our diverse clientele to see how technological improvements can offer solutions to current challenges.
This is a wage position which is not eligible for leave or other benefits and is limited to 1500 hours of work in a year. For more information, refer to the Wage Employment link: http://uvapolicy.virginia.edu/policy/HRM-029.
To apply, please submit an application online at https://jobs.virginia.edu and attach a current CV/Resume and Cover Letter. Search on requisition number: R0080990.
Internal applicants may search and apply for jobs on the UVA Internal Careers website.
Questions related to the application process may be directed to Keith Johnson, HR Specialist at [email protected].
The University will perform background checks on all new hires prior to employment.

Requirements

• Education: High School Diploma or equivalent.
• Experience: 3 years relevant experience.
• License: None required
• Ability to set up and troubleshoot professional audio video equipment, including support experience for AV equipment and on-line conferencing software.
• Skilled in troubleshooting Windows/Mac operating systems and mobile platforms.
• Proficient keyboarding skills with an emphasis on speed, accuracy, and attention to detail.
• Excellent communications and customer service skills. The ability to communicate and teach technical features to a non-technical audience is critical.
• Ability to manage multiple tech support conversations simultaneously.
• Ability to quickly learn and implement new technological processes and techniques.
• Ability to adeptly provide unique and/or creative solutions utilizing both technical abilities as well as project management.
• Ability to work both independently and on a team.
• Strong interpersonal relationships and teamwork skills.
• Microsoft suite office programs (Word, PowerPoint, and Outlook with strong knowledge of Excel preferred).
• Working knowledge of learning management systems (Canvas preferred).
• Familiarity of tools for virtual meetings and teaching (Zoom preferred).

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Set up equipment and tests for primary and backup studios.
• Record and post on-line classes to the learning management system.
• Online class support includes live troubleshooting for remote students and faculty instructor and training to students between class sessions.
• Work in-studio with staff and faculty to produce asynchronous content, including course materials and tutorials.
• Edit studio recordings using Adobe Creative Suite.
• Continually monitor and update studio and technician hardware and software.
• Gather valuable feedback from our diverse clientele to see how technological improvements can offer solutions to current challenges.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED