Distance Learning Coordinator

University of Arkansas System•Helena-West Helena, AR

About The Position

The Distance Learning and Technology Lab Coordinator supports the planning, delivery, and quality assurance of online, hybrid, and technology-enhanced instruction. This position manages instructional technology systems, oversees computer labs and testing environments, coordinate proctoring services, and provides training and technical support to faculty and students to ensure accessible, secure, and effective learning experiences.

Requirements

Bachelor’s degree

Nice To Haves

Two (2) years of experience supporting distance learning, instructional technology, computer labs, or testing/proctoring services.
Experience with a Learning Management System (Blackboard) and Workday.
Working knowledge of instructional technologies, computer hardware/software, and remote proctoring platforms.
Strong organizational, communication, and customer service skills.
Ability to manage multiple priorities and work collaboratively across departments.
Experience in a community college or higher education environment.
Technical proficiency with LMS platforms, interactive video, video conferencing tools, and assessment technologies.
Problem-solving and troubleshooting skills.
Ability to work independently and as part of a team.

Responsibilities

Coordinate and support online, hybrid, and web-enhanced courses in alignment with institutional and accreditation standards.
Administer the Learning Management System (LMS), including course shells, user access, integrations, and routine maintenance.
Assist faculty with course design, instructional technologies, accessibility compliance, and best practices for online teaching.
Collaborate with academic leadership to support quality review processes (e.g., course standards, regular and substantive interaction).
Oversee daily operations of instructional computer labs and testing centers.
Coordinate hardware/software updates, licenses, and inventory in collaboration with IT.
Ensure labs and instructional technologies are functional, secure, and available to support academic programs.
Troubleshoot and resolve routine technology issues or escalate as appropriate.
Coordinate in-person and remote proctoring services for online and distance learning courses.
Manage testing environments to ensure academic integrity.
Ensure compliance with FERPA, ADA/Section 504, and institutional testing policies.
Maintain accurate testing records, incident reports, and data related to proctoring services.
Provide ongoing support for faculty, staff, and students on instructional technologies and proctoring procedures.
Serve as a liaison among academic departments, IT, student services, and external vendors.
Communicate clearly and promptly regarding system updates, outages, and procedural changes.