Disruption Designer

steampunk-posted 14 days ago

$85,000 - $150,000/Yr

Full-time • Mid Level

McLean, VA

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As a Disruption Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework ; incorporating human-centered and design thinking methods to focus on the people impacted by transformation and change engaging them to embrace and adapt to new ways of working while identifying and mitigating areas of resistance.

Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program , project, and transformation objectives
Conduct workshops and interviews to frame pain points and opportunities ; define problem statements and determine change readiness and areas of resistance
S ynthesize research and data and c raft compelling stories and presentations to communicate insights and recommendations that will shape transformation and change enablement
Develop and deploy communication plans , pilot plans, and training plans in partnership with key stakeholders and their customers
Develop and deploy change management plans that articulate actionable recommendations for organizational and workflow improvement
Develop, deploy, and measure key performance indicators for transformation and adoption
Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how change management should be integrated into technological considerations
Ensure all deliverables across a variety of projects are produced at the highest quality

Ability to obtain a U.S. government Public Trust Security Clearance
8 + years of experience in change management and well-versed in c hange m anagement best practices and models
Demonstrated e xperience in current state assessments , future state visioning and communication planning
Demonstrated e xperience conducting user and stakeholder interviews and synthesizing data and insights into personas, action, and training plans
A natural curiosity for solving problems coupled with strong analytical skills
A collaborative nature with excellent written communication and presentation skills
Experience working in a project-based environment
Degree, equivalent experience, and/or certification in change management

Previous work experience in or with the federal government
Previous work experience as a consultant
Experience in Human-Centered Design / Customer Experience Design
Experience working on multi-disciplinary , cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects
Experience working within an Agile delivery framework including writing user stories and story pointing

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