Disputes Coordinator II
About The Position
Welcoe to Love's! The Credit Services Department is seeking to hire a Disputes Coordinator II to oversee fleet and credit card adjustments and manage dispute resolution processes. This position will provide customer service by assisting customers in resolving electronic payment issues. Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply.
Requirements
- High School Diploma or equivalent required.
- 1-3 years of customer service or related experience.
- Working knowledge of Microsoft Office, emphasis on Excel and Outlook.
- Excellent oral and verbal communication skills
- Ability to prioritize and multitask
- Strong attention to detail
- Time management skills
- Team player
Responsibilities
- Document and research customer service and dispute cases in line with company policies.
- Work with fleet card and credit card companies to facilitate resolutions.
- Monitor customer service and disputes mailboxes for cases.
- Assist stores with transactional issues related to card payments.
- Other duties assigned as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
