Disputes Call Center Representative
About The Position
Central Bank is seeking candidates with a self-starter mentality, strong commitment to customer service, and the ability to solve challenging issues as they arise. As Disputes Call Center Representative you will work independently answering questions, giving explanations, and solving problems for customers. This role requires you to maintain a professional demeanor over the phone while answering calls from cardholders, CBC Bankers - regarding new and on-going debit/credit card disputes, filing Zelle Disputes, answering ACH and Zelle questions.We are looking for someone that is attentive to details, customer-focused, and enjoys multitasking. You will need a high school diploma or GED certificate as well as be tech-savvy, with good computer and phone skills. To be successful, you should enjoy a fast-paced environment and have excellent time management skills. It's preferred that you have banking or credit card experience, but not required. We will teach you what you need to know. Strong Communication skills are essential for this role.
Requirements
- High school diploma or GED certificate
- Tech-savvy, with good computer and phone skills
- Enjoy a fast-paced environment
- Excellent time management skills
- Strong Communication skills
Nice To Haves
- Banking or credit card experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
