Dispute Resolution Analyst (Temporary)
About The Position
As a member of the Safran Seats business, you play a major role in teamwork that provides over one million seats to major airlines worldwide. Our commitment to superior quality, comfort and innovation ensure that you can take pride in doing meaningful work that supports the needs of passengers and crews alike. 1. Occupational Summary (Position Objective & Authorities) Objective: The Dispute Resolution Analyst is responsible for investigating, analyzing, and resolving customer disputes related to billing, payments, and account balances. This role ensures timely resolution of issues to support cash flow, customer satisfaction, and compliance with company policies. The Dispute Resolution Analyst will work with limited supervision. This role requires a strong understanding of complex customer agreements, long lead times, and multi-tiered supply chains. 2. Essential Functions (Duties and Responsibilities) A) Dispute Investigation: review and analyze customer claims, discrepancies, and disputes related to invoices, payments, and account statements. B) Cross-Functional Collaboration: work closely with sales, customer service, finance, and legal teams to gather information and resolve disputes. C) Documentation & Reporting: maintain detailed records of dispute cases, resolutions, and communications. Prepare regular reports on dispute trends and resolution timelines. D) Customer Communication: communicate professionally with customers to clarify issues, provide updates, and negotiate resolutions. E) Root Cause Analysis: identify recurring issues and recommend process improvements to reduce future disputes. F) Compliance & Policy Adherence: ensure all dispute handling complies with internal policies, contractual terms, and regulatory requirements. G) Performs other duties as assigned
Requirements
- Bachelor's degree in Finance, Business Administration, or related field.
- 2-5 years of experience in collections, accounts receivable, or dispute resolution
- Strong analytical and problem-solving skills
- Must be computer literate and have ability to type and operate an adding machine.
- Must have strong skills working in direct customer contact.
- Must have the ability to generate written communication and to operate required office equipment.
- Ability to read and review written communication.
- Attention to detail and ability to manage multiple cases simultaneously
- Strong analytical and problem-solving skills
Nice To Haves
- Knowledge of Mapics & M3 or previous experience with Accounts Receivable applications preferred.
- Proficiency in Microsoft Excel
Responsibilities
- Dispute Investigation: review and analyze customer claims, discrepancies, and disputes related to invoices, payments, and account statements.
- Cross-Functional Collaboration: work closely with sales, customer service, finance, and legal teams to gather information and resolve disputes.
- Documentation & Reporting: maintain detailed records of dispute cases, resolutions, and communications. Prepare regular reports on dispute trends and resolution timelines.
- Customer Communication: communicate professionally with customers to clarify issues, provide updates, and negotiate resolutions.
- Root Cause Analysis: identify recurring issues and recommend process improvements to reduce future disputes.
- Compliance & Policy Adherence: ensure all dispute handling complies with internal policies, contractual terms, and regulatory requirements.
- Performs other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Transportation Equipment Manufacturing
Number of Employees
5,001-10,000 employees
