Dispute Client Conversion Specialist

Velera

7d•$60,500 - $77,100

About The Position

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity The Dispute Client Conversion Specialist will provide leadership for Dispute Only Conversion/Deconversion Projects. The Project Lead is the primary interface between the Client and all Cross Functional Impacted Departments to ensure that all tasks within scope for any Dispute Only Conversion/Deconversion are requested and completed in an accurate and timely fashion. Actively participates in the Dispute Processing system and case onboarding/offboarding tasks for all converting/de-converting Clients, as well as name change, add/change BIN, mergers and other projects as assigned.

Requirements

High School Diploma.
Minimum 3 years relevant Dispute operations experience required.
Working knowledge Microsoft Office applications such as Microsoft Outlook, Word, Excel, and PowerPoint.
Working knowledge of debit and credit card processing and Dispute Operations.
Proven facilitation and organizational skills; ability to track and control activities in a fast-paced environment while managing multiple projects.
Ability to communicate effectively in both verbal and written formats and give presentations.
Ability to exercise discretion and good judgment in making decisions, while knowing when to escalate high risk and/or priority issues.

Nice To Haves

Client facing project leadership and card processing experience preferred.

Responsibilities

Work with Clients to coordinate Chargeback Conversion/Deconversion project work to ensure that Velera meets client expectations.
Manages and inspects platform/system related phases of the Chargeback tasks for client conversions and implementations to meet and exceed client expectations.
Take appropriate actions on those clients Onboarding/Offboarding from Velera.
Consults the client on best practice options to meet the needs for their products and services.
Provides the highest level of internal and external customer service.
Communicates with clients and Velera staff in a professional manner.
Manages the CUNA Mutual Claims Automation Service including activation/deactivation requests, maintain department records for active clients.
Create/update department policies and procedures as needed.
Creates and maintains necessary project documentation to ensure Dispute Resolution Center standards, quality standards and deadlines are met.
Continually seeks and implements improvements for work processes.
Acts as a resource to both internal/external clients and effectively communicates to ensure expectations are met.
Recommends and implements new processes and changes that ensure the overall solution meets business needs and enhances the team’s performance.
Maintains accountability for the accomplishment of team and organizational goals.
Perform all other duties as assigned.