Dispute Analytics Representative

Capital One • Riverwoods, IL

3d

About The Position

Dispute Analytics Representative The Dispute Analytics Representative is responsible for monitoring and analyzing dispute volumes to identify and research emerging trends. A core focus involves collaboration with Global Network partners to implement strategies aimed at reducing dispute ratios as well as actively managing and evaluating risk and customer-impacting issues, ensuring that all findings are accurately reported to management.

Requirements

• High school diploma, GED or equivalent certification
• At least 2 years of experience in credit card disputes processing, investigations or analytics

Nice To Haves

• Associate’s or Bachelor's Degree in Business, Finance or Marketing
• 4+ years of experience in credit card disputes processing, investigations or analytics

Responsibilities

• Completes manual adjustments, provides support to the Disputes production team, and assists with special projects as needed
• Reviews disputed transactions to identify trends for the purpose of partner education and identifying potential Risk Supervision Entities (RSE)
• Discusses identified trends—in conjunction with Dispute Policy and Operating Regulations—and communicates root cause analysis with observations and recommendations on best practices for reducing dispute volume on Partner Review calls
• Compiles reports and performs in-depth dispute case reviews for identified partners

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees