Dispensary Supervisor I
About The Position
We are seeking an energetic and experienced Dispensary Supervisor I to join our team! The Dispensary Supervisor I is responsible for leading the frontline team in day-to-day operations, ensuring exceptional customer service, and supporting retail execution. This role emphasizes mentorship, service excellence, and a hands-on approach to store operations. In the absence of the General Manager and Dispensary Supervisor II, the Dispensary Supervisor I must have the ability to oversee all store operations. If you are someone who has passion for helping customers and cannabis, then come grow your career with Goodness Growth!
Requirements
- Must be 21 or older.
- Minimum 1+ years of retail leadership or management experience.
- Must be proactive, with a strong work ethic, attention to detail, strong communication, customer service and leadership skills.
- Meet timeliness consistently in fast paced environment and be able to effectively work under pressure.
- Continuously open to constructive, developmental feedback.
- Ability to use standard office equipment and computer software.
- Must pass all required background checks.
- Must be and remain compliant with all legal and company regulations for working in the industry.
- Requires open availability working days, nights, and weekends. Ability to work full‐time, reliable, responsible, and dependable attendance.
- Candidates must have the ability to stand for extended periods, climb a ladder and to move and handle boxes of products/merchandise (weighing up to 50 pounds) and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
Responsibilities
- Guide the crew through day-to-day operations with confidence by supporting all Patient Care Coordinators and Customer Service representatives, as assigned by store leadership based on staffing and business needs.
- Mentor new hires and support onboarding like a pro.
- Step up as Manager on Duty when needed.
- Deliver real-time coaching and occasional course-correction to help your team grow.
- Tackle escalated customer/patient concerns with grace and empathy.
- Set the gold standard for service—then train others to meet it.
- Keep our service game strong and consistent, every shift.
- Keep front of house shelves stocked.
- Assist with product delivery intake as needed
- Ensure smooth, accurate drawer operation every time.
- Approve returns and discounts with integrity.
- Follow proper procedures to keep our cash flow secure.
- Verify IDs, intake info, and track products with precision.
- Utilize POS and inventory tracking systems
- Educate both staff and customers on cannabis strains, products, and consumption methods.
- Owning the sales floor by assisting customers through the ordering process from start to finish.
- Drive sales by encouraging upselling and highlighting current promos.
- Open and close the store.
- Adhere to and uphold all security measures and safety policies.
- Support the dispensary management team in ensuring company standards, compliance policies and Minnesota state regulations are followed.
- Must be able to work a flexible schedule 40 hours a week to include weekends, nights and holidays
Benefits
- competitive pay and benefits
- paid time off
- employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
