Dispensary Supervisor I
About The Position
We are seeking an energetic and experienced Dispensary Supervisor I to join our team! The Dispensary Supervisor I is responsible for leading the frontline team in day-to-day operations, ensuring exceptional customer service, and supporting retail execution. This role emphasizes mentorship, service excellence, and a hands-on approach to store operations. In the absence of the General Manager and Dispensary Supervisor II, the Dispensary Supervisor I must have the ability to oversee all store operations. If you are someone who has passion for helping customers and cannabis, then come grow your career with Goodness Growth!
Requirements
- Must be 21 or older.
- Minimum 1+ years of retail leadership or management experience.
- Must be proactive, with a strong work ethic, attention to detail, strong communication, customer service and leadership skills.
- Meet timeliness consistently in fast paced environment and be able to effectively work under pressure.
- Continuously open to constructive, developmental feedback.
- Ability to use standard office equipment and computer software.
- Must pass all required background checks.
- Must be and remain compliant with all legal and company regulations for working in the industry.
- Requires open availability working days, nights, and weekends. Ability to work full‐time, reliable, responsible, and dependable attendance.
- Candidates must have the ability to stand for extended periods, climb a ladder and to move and handle boxes of products/merchandise (weighing up to 50 pounds) and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
Responsibilities
- Guide the crew through day-to-day operations with confidence by supporting all Patient Care Coordinators and Customer Service representatives, as assigned by store leadership based on staffing and business needs.
- Mentor new hires and support onboarding like a pro.
- Step up as Manager on Duty when needed.
- Deliver real-time coaching and occasional course-correction to help your team grow.
- Tackle escalated customer/patient concerns with grace and empathy.
- Set the gold standard for service—then train others to meet it.
- Keep our service game strong and consistent, every shift.
- Keep front of house shelves stocked.
- Assist with product delivery intake as needed
- Ensure smooth, accurate drawer operation every time.
- Approve returns and discounts with integrity.
- Follow proper procedures to keep our cash flow secure.
- Verify IDs, intake info, and track products with precision.
- Utilize POS and inventory tracking systems
- Educate both staff and customers on cannabis strains, products, and consumption methods.
- Owning the sales floor by assisting customers through the ordering process from start to finish.
- Drive sales by encouraging upselling and highlighting current promos.
- Open and close the store.
- Adhere to and uphold all security measures and safety policies.
- Support the dispensary management team in ensuring company standards, compliance policies and Minnesota state regulations are followed.
- Must be able to work a flexible schedule 40 hours a week to include weekends, nights and holidays
Benefits
- Enjoy competitive pay and benefits, paid time off and employee discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
