MCP Retail - Dispensary Retail Associate

DCM Inc•Hagerstown, MD

43d•Onsite

About The Position

Our Dispensary Retail Associate is responsible for product knowledge, the sale of products, customer/patient experience, and maintaining a clean and organized work environment. This individual will also assist customers/patients with their purchases, recommend suitable products, address concerns, and ensure that the sales floor is adequately stocked at all times. It is imperative that this individual have a passion for the cannabis industry, a strong knowledge of cannabis products, and experience contributing to a successful retail team.

Requirements

For legal reasons, all employees need to be at least 21 years of age.
You will be asked to pass a Federal and State criminal history background check.
We ask that you have a minimum of two (2) years of retail or food service experience.

Nice To Haves

We prefer that you have up to six (6) months of cannabis experience, but no experience is required.
A passion for the cannabis culture.
Comprehensive knowledge of industry and industry-related trends.
Strong attention to detail.
Excellent listening, negotiation, and presentation skills.
Excellent verbal and written communications skills.
Excellent customer service.
Creative quick thinking to serve as a problem solver with a positive outlook.
Ability to foster collaboration, be a team player, though also independent and self-motivated.
Coachable and can take full ownership of personal development, regularly soliciting feedback from teammates including those supervising, colleagues, and supervisor/s.
Performance driven to exceed sales goals.
Ability to work at a fast pace in a high production environment!
Comply with all HR policies including confidentiality and non-disclosure.
Maintain open communication with the management team and other co-workers.
Strong work ethic, integrity, and desire to be accountable, transparent and proactive.

Responsibilities

Follow company policies and procedures to ensure safe, efficient, and compliant operations.
Ensure that the dispensary is always adequately stocked, clean and well organized.
Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
Ensure high levels of customer/patient satisfaction through excellent service and professionalism. Responds to customer concerns in-person, online, and over the phone.
Accurate entry of customer data into company platforms.
Meet with customers/patients to discuss their evolving needs and assess the quality of the company's relationship with them.
Guide customers/patients regarding the use of cannabis and cannabis-infused products as needed and requested.
Fulfillment of online, in-store, and curbside orders efficiently and accurately.
Conduct sales transactions, accurately inputting all necessary data regarding transactions and inventory in the Point-of-Sale (POS) system.
Operate cash register and handle cash transactions accurately.
Execute inventory, merchandising, product re-stocking, and in-store marketing as directed by store leadership.
All other duties as necessary.